Guest Experience Coordinator

About the role

National Corporate Housing is seeking a service-oriented Guest Experience Coordinator to deliver an exceptional experience for our residents before, during, and after their stay. This hands-on role includes coordinating apartment readiness, supporting guests in real time, and ensuring each move-in and move-out is seamless. The ideal candidate is organized, dependable, and passionate about going above and beyond for customers. At National, we don’t just provide housing, we create home-like experiences for global business travelers and relocating professionals. With 28+ offices worldwide, we’re a trusted leader in customized corporate housing and 360-degree services that make transitions seamless.

Responsibilities

• Conduct pre-move-in and post-move-out walkthroughs to assess condition and ensure readiness
• Document and escalate any issues, damages, or concerns in a timely manner
• Deliver an outstanding guest experience by serving as the go-to contact throughout the resident’s stay
• Respond to guest needs promptly, including local travel to deliver items or resolve issues