Guest Experience Coordinator

Responsibilities

• Carry out pre-move-in and post-move-out walkthroughs to ensure apartment readiness
• Document and escalate any issues, damages, or concerns to management in a timely manner
• Provide an outstanding guest experience by being the primary point of contact for all resident needs
• Respond promptly to guest needs, including making local travel arrangements to deliver items or resolve issues
• Create and maintain move-in gifts and welcome materials
• Manage and track local lockbox inventory for guest access
• Coordinate with vendors for furniture, service deliveries, pickups, and installations

Requirements

• Organized and dependable
• Passionate about delivering exceptional customer service
• High school diploma or equivalent
• At least 18 years old

Qualifications

• Strong communication skills
• Ability to work independently and in a team environment
• Comfortable with local daytime travel for apartment inspections and deliveries
• Familiarity with basic computer programs (Microsoft Office, Outlook, etc.)

Skills

• Customer service orientation
• Attention to detail
• Time management
• Problem-solving skills

Benefits

• Competitive base salary range: $19.97 - $22.04 per hour
• Medical, dental, and vision insurance options
• 401(k) plan with discretionary matching
• Company-paid life insurance, short-term disability, and long-term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive awards and recognition program
• Vacation, sick, and floating holidays
• Paid time off
• Paid volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)

Pay

• $19.97 - $22.04 per hour

Schedule

• Dynamic work schedule with no set office location
• Flexible hours to accommodate apartment inspections and deliveries