Guest Experience Coordinator

Responsibilities

• Provide superior guest service to La Crosse Auto Plaza guests in person and over the phone/email
• Schedule guest appointments and create technician schedules while monitoring a consistent work volume
• Support La Crosse Auto Plaza sales and guest communication process
• Meet established quarterly goals, usually measuring progress and making course corrections on a monthly basis
• Receive insurance assignments and determine how to use resources to meet schedules and goals
• Maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and SOP’s
• Supporting other team members with duties such as responding to guest questions

Qualifications

• Knowledge of computer and telephone systems
• Ability to read and utilize optional scripting in a conversational manner
• Ability to deal effectively with others, identify problems, and recommend and implement viable solutions
• Skills in verbal and written communications, training and development, and effective listening
• Skills in operating general office equipment, planning scheduling, and organizing work, and performing basic mathematical calculations
• Valid driver’s license and clean driving record

Benefits

• Paid time off
• Medical, dental, vision, and 401k with automatic 3% company contribution
• Life insurance, disability insurance, and accident insurance
• Discounts on vehicles and services