Guest Experience Coordinator

This role is a key part of creating home-like experiences for business travelers and relocating professionals by ensuring corporate apartments are fully prepared, welcoming, and supported throughout each guest’s stay. It blends guest-facing service with operational tasks including apartment setup, inspections, inventory management, and vendor coordination.

Responsibilities

• Serve as the primary local point of contact for guests throughout their stay, building trust and ensuring a positive experience.
• Deliver prompt, courteous, and solutions-focused customer service in response to guest requests, concerns, and service needs.
• Personalize and coordinate move-in welcome gifts to create a warm and memorable first impression.
• Assist residents with apartment-related issues and facilitate timely resolutions by coordinating with internal teams and vendors.
• Travel locally as needed to deliver items, address concerns on-site, and support resident needs in person.
• Ensure smooth, professional move-in and move-out experiences by managing logistics and communication with guests.
• Conduct pre-move-in walkthroughs to assess apartment condition, readiness, and alignment with company standards.
• Perform post-move-out walkthroughs to evaluate apartment condition and identify any damages or issues requiring attention.
• Carry out final inspections to verify cleanliness, functionality of appliances and fixtures, and adherence to quality standards.
• Identify, document, and escalate damages, maintenance concerns, or operational issues to the appropriate teams.
• Verify that all required furniture, housewares, and amenities are present, functional, and arranged according to standards.
• Maintain apartment quality standards and ensure all units are guest-ready according to scheduled arrival dates.
• Transport, install, and arrange housewares and light furniture as needed to prepare apartments for occupancy.
• Assist with apartment setups and tear-downs, following company guidelines for layout, presentation, and inventory placement.
• Conduct inventory audits and maintain accurate inventory levels for housewares, welcome items, and operational supplies.
• Purchase and restock inventory as directed, ensuring timely availability of required items.
• Quickly identify and resolve setup deficiencies, missing items, and minor apartment issues before guest arrival.
• Maintain key and lockbox inventory and ensure compliance with access-control procedures and security protocols.
• Coordinate furniture deliveries, service appointments, installations, and pickups with external vendors.
• Track and manage project timelines to ensure apartments are ready for occupancy by scheduled dates.
• Follow established key control and apartment access procedures to protect guest privacy and property security.
• Collaborate with internal teams and external vendors to resolve operational challenges efficiently and professionally.
• Maintain accurate records related to inspections, inventory, apartment readiness, and guest support activities.
• Balance guest interactions, apartment inspections, and field operations to support both service and operational goals.
• Demonstrate flexibility in adapting to schedule changes and evolving priorities common in corporate housing.
• Apply troubleshooting and problem-solving skills to address unexpected issues in the field and ensure guest satisfaction.

Requirements

• High School Diploma or GED.
• At least 18 years of age.
• Strong customer service skills with a focus on delivering exceptional guest experiences.
• Clear and professional communication skills, both verbal and written.
• Ability to work independently with minimal supervision while also collaborating effectively within a team environment.
• Comfort with local travel throughout the market area during the workday.
• Proficiency with Microsoft Office and Outlook for communication, documentation, and basic reporting.
• Comfort using mobile technology applications to manage tasks, communication, and records.
• Strong organizational skills with a high level of attention to detail.
• Valid driver’s license and reliable transportation, as required by location.
• Clean driving record suitable for frequent local travel.
• Ability to frequently stand, walk, bend, lift, and move throughout apartment communities.
• Ability to lift and move up to 80 pounds with assistance from appropriate equipment such as dollies or hand trucks.
• Ability to safely transport and set up housewares, furniture, and apartment supplies.
• Ability to travel locally throughout the workday to multiple properties or locations.
• Comfort with schedule changes and uncertainty inherent in corporate housing operations.
• Troubleshooting skills to identify issues quickly and determine appropriate solutions.
• Problem-solving skills to handle guest concerns and operational challenges in a calm, effective manner.

Qualifications

• Experience in hospitality, customer service, property management, logistics, inventory management, delivery services, or corporate housing.
• Experience coordinating vendors, deliveries, or apartment operations.
• Familiarity with inventory tracking and supply management processes.
• Basic maintenance, assembly, or installation experience related to furniture, fixtures, or housewares.
• Comfort being out in the field rather than working exclusively at a desk.
• Ability to adapt to changing schedules and priorities without viewing situations as strictly black or white.
• Strong attention to detail when inspecting apartments, managing inventory, and documenting activities.
• Confidence to speak up and communicate when necessary, including escalating issues and providing feedback.
• Customer-focused mindset with a passion for making guests feel at home.
• Highly organized and detail-oriented approach to balancing multiple tasks and locations.
• Proactive and resourceful attitude when solving problems and addressing guest or operational needs.
• Dependable and accountable work style, following through on commitments and responsibilities.
• Flexible and adaptable demeanor in a dynamic environment with evolving demands.
• Willingness to do what it takes to ensure guests feel at home and apartments are ready for occupancy.

Work Environment

This role offers an active, hands-on work environment that combines field-based responsibilities with limited administrative tasks. The Guest Experience Coordinator spends a significant portion of the day in apartment communities, traveling locally between properties to conduct inspections, set up units, deliver items, and support guests on-site. The position involves frequent standing, walking, bending, lifting, and moving furniture, housewares, and supplies, often using equipment such as dollies or hand trucks for heavier items up to 80 pounds with assistance.

The workday typically includes coordinating with vendors, overseeing furniture deliveries and service appointments, and ensuring apartments meet established quality and readiness standards. Technology plays a key role, with regular use of Microsoft Office, Outlook, and mobile applications to manage communication, documentation, and scheduling. The environment is fast-paced and dynamic, with schedule changes and shifting priorities common in corporate housing operations. The role operates within a collaborative and supportive team culture that values initiative, flexibility, and problem-solving, while also expecting a high level of independence in the field. Dress and presentation should remain professional and appropriate for visiting residential communities and interacting with guests and vendors.

Pay

The pay range for this position is $19.50 - $24.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract to Hire, fully onsite position based in Monroe, OH.