Guest Experience ADA/Plaza Ambassador | Part-Time | UBS Arena

About the venue

UBS Arena at Belmont Park is a premier entertainment and sports venue in New York City, developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. It opened in November 2021 and has hosted numerous top artists and teams.

Responsibilities

• Communicate clearly while giving concise directions to guests.
• Work in outdoor conditions as needed.
• Aid in orderly ingress and egress.
• Aid guests in finding their seats, restrooms, concessions, and other venue amenities.
• Aid guests with disabilities with reasonable requests for accommodations, including wheelchair escort services.
• Aid with crowd control measures.
• Complete incident reports for accidents and out-of-the-ordinary events while transporting.
• Complete wheelchair logs to document escorts.
• Cookordination with the dispatcher for assignments regarding wheelchair assistance, as well as additional assistance for guests in parking lots or shuttles.
• Comply with all gate/section checkpoint screening requirements and processes.
• Control access and press buttons on the elevator to limit patrons touching elevator buttons.
• Effectively communicate safety and security measures throughout the arena.
• Create memorable experiences for guests.
• Manage elevator capacity.
• Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus.
• Project a positive and friendly image when interacting with guests and responding to inquiries from venue staff and the public.
• Provide accurate facility information with excellent customer service to patrons.
• Provide exceptional guest service.
• Provide specialized assistance, general information, and clear directions to guests.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Scan in each ticket to events.
• Transport guests in need of a wheelchair escort safely to and from required locations, remaining alert to potential hazards that may cause an accident.
• Utilize electronic devices such as handheld devices, computers, and/or tablets.
• Understand, retain, and adhere to safety protocols and procedures.
• Understand, retain, and provide event information to guests.

Qualifications

• Experience in a customer service-based industry is essential.
• Experience within a sports, entertainment, or related field is preferred.
• Must be able to complete all required trainings.
• Must be able to engage with guests first.
• Strong verbal and written communication skills are essential.
• Ability to be available for 80% of events scheduled a month.
• Ability to function independently in a fast-paced, high-pressure environment is essential.
• Ability to utilize web-based programs and digital equipment.
• Ability to work a flexible schedule, including long hours, nights, weekends, and holidays, is essential.
• Ability to work with the public and have interpersonal and communication skills is essential.
• Ability to push, pull, and/or lift heavy objects.
• Ability to stand in the same spot for extended periods of time.
• Ability to walk up and down stairs.
• Ability to work in enclosed spaces.
• Ability to work steep, elevated areas.
• Must uphold and maintain a customer-friendly environment.