Guest Services Representative | Part-Time | UBS Arena

Responsibilities

• Communicate clearly and give concise directions to guests.
• Aid in orderly ingress and egress.
• Assist guests in finding their seats, restrooms, concessions, and other venue amenities.
• Aid guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Assist with crowd control measures.
• Control access and press buttons on the elevator to limit patrons touching elevator buttons.
• Control and manage access to premium levels, clubs, and spaces.
• Complete incident reports for accidents and out-of-the-ordinary events.
• Effectively communicate safety and security measures throughout the arena.
• Identify opportunities to create memorable experiences for guests.
• Manage elevator capacity.
• Other organizational and administrative duties as determined by management.

Qualifications

• Experience in a customer service-based industry is essential.
• Experience within a sports, entertainment, or related field is preferred.
• Must be able to complete all required trainings.
• Must be able to engage with guests first.
• Must have a working email address.
• Strong verbal and written communication skills are essential.
• Ability to be available for 75% of events scheduled a month.
• Ability to function independently in a fast-paced, high-pressure environment is essential.
• Ability to utilize web-based programs and digital equipment.
• Ability to work a flexible schedule, including long hours, nights, weekends, and holidays, is essential.
• The ability to work with the public and have interpersonal and communication skills is essential.
• The ability to be mobile.
• The ability to push, pull, and/or lift heavy objects.
• The ability to stand in the same spot for extended periods of time.
• The ability to walk up and down stairs.
• The ability to work in enclosed spaces.
• The ability to work steep, elevated areas.
• Must uphold and maintain a customer-friendly environment.