Guest Experience Representative | Part-Time | UBS Arena

Responsibilities

• Communicate clearly and give concise directions to guests.
• Aid in orderly ingress and egress.
• Assist guests in finding their seats, restrooms, concessions, and other venue amenities.
• Aid guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Assist with crowd control measures.
• Control access and press buttons on the elevator to limit patrons touching elevator buttons.
• Control and manage access to premium levels, clubs, and spaces.
• Complete incident reports for accidents and out-of-the-ordinary events.
• Effectively communicate safety and security measures throughout the arena.
• Create memorable experiences for guests.
• Manage elevator capacity.
• Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus.
• Project a positive and friendly image when interacting with guests and responding to inquiries from venue staff and the public.
• Provide accurate facility information with excellent customer service to patrons.
• Provide exceptional guest services.
• Provide specialized assistance, general information, and clear directions to guests.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Scan in each ticket to events.
• Utilize electronic devices such as handheld devices, computers, and/or tablets.
• Understand, retain, and adhere to safety protocols and procedures.
• Understand, retain, and provide event information to guests.

Qualifications

• Experience in a customer service-based industry is essential.
• Experience within a sport, entertainment, or related field is preferred.
• Must be able to complete all required training.
• Must be able to engage with guests first.
• Strong verbal and written communication skills are essential.
• Ability to be available for 80% of events scheduled each month.
• Ability to function independently in a fast-paced, high-pressure environment is essential.
• Ability to utilize web-based programs and digital equipment.
• Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
• Ability to work with the public and have interpersonal and communication skills is essential.
• Ability to push, pull, and/or lift heavy objects.
• Ability to stand in the same spot for extended periods of time.
• Ability to walk up and down stairs.
• Ability to work in enclosed spaces.
• Ability to work steep, elevated areas.
• Must uphold and maintain a customer-friendly environment.

About the Venue

UBS Arena at Belmont Park is a premier entertainment and sports venue developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. It opened in November 2021 and has hosted numerous top artists and teams, including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar, and Post Malone. The venue is known for its clear sightlines and premier acoustics, and it was awarded LEED Green Building Certification in January 2023. Additionally, UBS Arena achieved carbon neutrality for operations in Fall 2022, making it the first arena to do so on the eastern United States seaboard. Located on the historic grounds of Belmont Park, UBS Arena is easily accessible via mass transit or car.

Benefits

Part-Time roles at UBS Arena at Belmont Park come with benefits including a 401(k) Savings Plan and 401(k) matching.

Pay

This role pays an hourly rate of $21.50.

Schedule

The position will remain open until September 11, 2026.