Guest Experience Representative (Part-Time)

Responsibilities

• Provide a world-class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests.
• Be proactive and friendly in greeting and assisting guests with various inquiries at all points of contact.
• Exhibit a fun and friendly guest service-oriented attitude and professional appearance at all times.
• Absorb ownership in resolving guest challenges around the stadium (e.g., cursing, fighting, prohibited items, and duplicate ticket issues).
• Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
• Assist guests with locating seats and escorting guests to their seats, if necessary, in a professional manner.
• Assist with access control, ensuring all guests are in their proper locations when seated.

Qualifications

• Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, the Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer matches, and more.
• This will include weeknights, weekends, and holidays.
• Customer service experience (entry level or supervisory) preferred but not required.
• Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills.
• Requires attention to detail and the ability to adapt to changing and difficult situations.
• Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
• Fluent in English, Spanish beneficial.

Pay

This position pays $15 per hour.