Part Time Guest Experience Representative

About the role

We are recruiting for part-time, game night staff for the Orlando Magic, Osceola Magic, and Orlando Solar Bears. This position is for the upcoming season of 2026-27. Our part-time hiring process typically involves a two-step process, sometimes more depending on the role. Applications are reviewed by our hiring managers, and candidates are contacted for interviews by our Talent Acquisition team.

Responsibilities

• Working on various levels of Kia Center and providing legendary customer service for our Fans while addressing Fan-related challenges and concerns.
• Assisting Fan Experience teams in providing legendary moments for all Orlando Magic home games.
• Working on the Premium levels and clubs at all events in Kia Center, providing legendary customer service to the premium clientele.
• Proactively engaging Fans to provide comprehensive guest support, with a specialized focus on real-time ticketing resolutions, general inquiries, and navigating the Orlando Magic App for in-app experience purchases.
• Troubleshooting ticketing issues and App challenges by providing real-time solutions, resolving technical problems, and offering App education.
• Assisting Season Ticket Holders with Magic Money utilization through in-App purchases and experiences.
• Aiding Premium clientele at all events at Kia Center, including Orlando Magic home games, concerts, family shows, Solar Bears games, STH events, sales events, etc.
• Providing in-event assistance to premium clients across all levels of the Kia Center and managing post-event breakdown.
• Building and nurturing relationships with our premium clients—our most frequent guests—by providing legendary service that guarantees a consistent experience across all events.
• Anticipating needs, exceeding expectations, and building relationships.
• Maintaining a clean and orderly Guest environment and ensuring cleanliness and Guest satisfaction.
• Carrying out Kia Center common purpose – "Creating legendary experiences for everyone by delivering world-class service and entertainment."
• Serving as a staff touchpoint to Kia Center building partners, Kia Center Box Office, and security.
• Handling complaints and unpleasant Guests in a professional manner, with the best interest of the customer and the company in mind.
• Working in both indoor and outdoor positions as required.

Requirements

• High school diploma or equivalent required.
• Minimum of two years customer service-related work preferred.
• Ability to walk and stand on your feet for up to 7 hours.
• Ability to lift up to 25 pounds of equipment/supplies.