Guest Experience Representative

Essential Functions

• Check guest's tickets to ensure guests are in correct seating location.
• Directs guests to their seating location.
• Address guests that are not sitting in the area their ticket is good for.
• Responsible for keeping aisles, stairs and concourse clear of safety hazards.
• Provide the correct answer to guest questions or find out the answer.
• Resolves guest complaints and escalates to a supervisor as needed.
• Ensure guests are following arena guest code of conduct

Required Qualifications

• Customer service experience.
• Must be able to stand for extended periods of time.
• Excellent communication skills.
• Able to work outdoors if needed.
• Must be proactive in providing assistance.
• Must be able to work in a team environment and interact with multiple departments.
• Must be able to work flexible hours including nights, weekends and holidays.

Benefits

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.

AEG may require an employee to perform duties outside his/her normal description.

AEG Management Bakersfield is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.