GTM Lead

About the role

This is a ground-floor opportunity to own the customer relationship end to end, from first conversation through setup, adoption, and ongoing support. You'll guide interested customers through a largely self-serve product experience, stepping in wherever they need you, and you'll be close to the customer in a way few roles are. Because this is a brand-new motion, there's no finished playbook, you'll help write it.

Responsibilities

• Sell an exciting new product to customers, guiding them through a largely self-serve experience
• Onboard new customers and help them get the most out of the product
• Answer questions, overcome objections, and provide ongoing support once customers are up and running
• Own the customer relationship end to end, from first conversation through adoption
• Surface what customers want and where they get stuck
• Work directly with our engineers to shape what gets built next
• Help define the motion from the ground up, building the playbook as you go

Requirements

• Experience working in a SaaS company, ideally in a customer-facing role where you've sold to, onboarded, or supported customers
• Experience in a startup or other fast-paced environment where you've had a high degree of ownership, autonomy, and cross-functional collaboration
• A high-agency, high-drive generalist who can't help but solve the problem in front of you
• A fast learner who's comfortable wearing many hats
• A track record of growth wherever you've landed, your background probably doesn't fit neatly into one box, and that's the point
• A strong understanding of sales, the customer, and the broader business, enough to operate across all of it
• A first-principles thinker who'd rather figure it out than follow a script
• Ambitious, energetic, and excited by ambiguity, someone who wants to help write the playbook rather than have one handed to them

Qualifications

• Experience selling and supporting customers in a SaaS environment
• Experience in a startup or fast-paced environment
• Ability to work independently and take initiative
• Strong communication and interpersonal skills
• Ability to learn quickly and adapt to new technologies and processes
• Passion for customer success and a desire to build long-term relationships

Skills

• Customer service and support skills
• Self-service product experience
• Product knowledge and understanding
• Collaboration and teamwork
• Problem-solving and decision-making skills
• Adaptability and flexibility
• Ability to handle multiple tasks simultaneously

Benefits

• Health, dental, vision, life & LTD insurance
• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app & One Medical membership
• Flexible PTO
• 401k plan available (no matching)
• Employee stock option program

Pay

Compensation is commensurate with experience.

Schedule

The role is primarily remote.

Company Culture

Mangomint is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).