Growth Operations Manager
About the Role
This is a hands-on leadership position for an operator who can manage people, systems, numbers, vendors, and growth accountability. You will oversee the revenue side of the business: lead flow, office intake, sales rep accountability, follow-up, marketing performance, CRM discipline, reporting, and controlled market expansion. The goal is to help YES grow into nearby markets such as Knoxville, Charlotte, Roanoke, Raleigh-Durham, Asheville, and other future markets using data, SOPs, and disciplined execution.
We are looking for someone who can help us test markets before adding unnecessary overhead, generate and track leads, manage sales coverage, protect margins, and help leadership make growth decisions based on numbers instead of guesswork.
Responsibilities
- Manage lead flow and office intake processes
- Ensure sales rep accountability and follow-up
- Oversee marketing performance and CRM discipline
- Develop and maintain reporting systems
- Drive controlled market expansion using data and SOPs
- Test new markets before scaling overhead
- Generate and track leads
- Manage sales coverage and protect margins
- Support leadership in data-driven growth decisions
Requirements
- Hands-on leadership experience managing people, systems, and vendors
- Proven ability to drive growth through disciplined execution
- Strong analytical skills and comfort with numbers
- Experience with CRM systems and marketing performance tracking
Location
This role is based in Johnson City, TN, and reports directly to ownership.
Pay
$100,000–$110,000 base salary + performance bonus