Growth Operations Manager

We are: NoGood is an award-winning, tech-enabled growth consultancy that has fueled the success of some of the most iconic brands. We are a team of growth leads, creatives, engineers, and data scientists who help unlock rapid measurable growth for some of the world's category-defining brands. We bring together the art and science of strategy, creative, content, and growth expertise into a single cohesive team, powered by robust data analytics and proprietary AI tech. Based in NYC, we support partners globally, with a client partner roster that includes VC-backed startups, scale-ups, and Fortune 500 companies such as Nike, Oura, Spring Health, TikTok, Intuit, P&G, and more. Since 2016, we've been delivering what others only promise. Why settle for good enough if you can be up to NoGood?

About the role

We're looking for a technical Growth Operations Manager to join our Growth Systems & Engineering team. You'll own the automation infrastructure and operational workflows that keep NoGood running, building the integrations and pipelines that eliminate manual work, and then owning the processes that run on top of them. This isn't a pure builder role and it isn't a pure ops role. You'll split your time between building automations in n8n, maintaining the systems that connect our tool stack, and owning the operational layer those systems support, time tracking compliance, project hygiene, platform access, and internal SOPs.

Responsibilities

• Design, build, and maintain automated workflows using n8n and native platform automations, covering time tracking, project management, onboarding/offboarding, client reporting, and internal ops
• Own the full automation lifecycle: requirements gathering, flow design, build, testing, error handling, monitoring, and documentation
• Integrate disparate tools via APIs and webhooks into cohesive, maintainable automated workflows
• Built automated reporting and alerting pipelines that surface time tracking gaps, capacity overloads, project health signals, and utilization variance to leadership, without manual data pulls
• Identify and systematically eliminate manual operational tasks across every team, targeting reduction in manual ops overhead
• Write lightweight Python or JavaScript scripts when automation platforms require custom logic, data transformation, or API handling beyond what no-code supports
• Own project management workspace structure, task hygiene, and delivery timelines across all client engagements
• Enforce time tracking compliance across the team, including automated gap flagging and reporting
• Own platform security and access management. Onboarding/offboarding automations, SSO/2FA enforcement, and permission audits
• Build and maintain internal SOPs for project intake, status reporting, and delivery workflows so the team operates from a single playbook
• Support the rollout of AI-assisted internal workflows and agents as we roll them out across the agency

Requirements

• 1-2+ years in marketing operations, agency operations, or growth/marketing operations — agency experience strongly preferred
• End-to-end automated workflows using n8n and native platform automations across a modern ops and marketing tool stack
• Webhook-based integrations and REST API connections between SaaS platforms
• Automated reporting pipelines that surface project health, time tracking gaps, and team utilization — no manual data pulls
• Lighweight Python or JavaScript scripts when no-code tools hit their limits
• Comfort operating in a fast-moving, ambiguous environment where you often have to build the process and then run it
• Bonus Experience with cloud data warehouses or BI/reporting tools (e.g. BigQuery, Looker Studio)
• Familiarity with Slack API or Google Workspace APIs
• Experience with Claude API, OpenAI API, or LLM-integrated automation patterns

Qualifications

• Comfort operating in a fast-moving, ambiguous environment where you often have to build the process and then run it
• Bonus Experience with cloud data warehouses or BI/reporting tools (e.g. BigQuery, Looker Studio)
• Familiarity with Slack API or Google Workspace APIs
• Experience with Claude API, OpenAI API, or LLM-integrated automation patterns

Skills

• End-to-end automated workflows using n8n and native platform automations
• Webhook-based integrations and REST API connections between SaaS platforms
• Automated reporting pipelines that surface project health, time tracking gaps, and team utilization — no manual data pulls
• Lighweight Python or JavaScript scripts when no-code tools hit their limits
• Experience with cloud data warehouses or BI/reporting tools (e.g. BigQuery, Looker Studio)
• Familiarity with Slack API or Google Workspace APIs
• Experience with Claude API, OpenAI API, or LLM-integrated automation patterns

Benefits & Perks

• Earn More, Together: Base Pay + Profit Sharing & Commissions Opportunities
• Health First: Premium Medical, Dental & Vision Coverage
• Flex Work Environment: hybrid at HQ and remote globally
• Set Up Shop: Home Office Stipend
• Recharge Anytime: Unlimited PTO Plan
• Family First: Paid Parental Leave Plan
• Secure Your Future: 401(k) Plan with Employer Matching
• Level Up: Mentorship & Career Growth Support
• Always Be Learning: Access to Top-tier Resources & Industry Experts
• Work Hard, Play Harder: Quarterly Team Trips (Onsite and Offsite)
• Mind & Body Wellness: Gym, Wellness, and Access to Mental Health Plans
• Fuel Your Day: Free Lunch, Snacks, Cold Brew, & Happy Hours
• Grow With Us: Endless Opportunities to Lead & Succeed
• Keep on Shining: Ongoing Employee Development Programs

Pay

The compensation range for this position is $75,000 - $90,000.

Schedule

N/A

Application Instructions

N/A

Equal Opportunity Employer

NoGood is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. NoGood complies with all Equal Opportunity Employment laws. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will work to make reasonable accommodations available in the job application and interview process, to perform essential duties of the job function, and to retrieve other benefits and privileges of employment with our organization.

Be Aware of Fraudulent Activity

Please be aware of potentially fraudulent job postings or suspicious activity by persons that are posing as NoGood team members, recruiters, and HR employees. Our team will contact you regarding job opportunities from email addresses ending in @nogood.io or @higoodie.com. Additionally, we do utilize our ATS- Workable- to help us schedule initial screening calls.