Growth Operations Manager

About the role

This is a new role on HONK's Growth team, built for someone who likes being in the middle of things. You will work equally across Sales and Customer Success, helping both sides of the go-to-market team show up prepared, stay organized, and move faster.

Responsibilities

• Support Account Directors, Strategic Account Managers, and Customer Success Managers with RFP responses, including writing content, gathering data, and coordinating input from across the business.
• Prepare materials for client engagements including QBRs, sales presentations, and executive-level decks, making sure the team walks into every room with something they are proud to put in front of a client.
• Handle ad hoc reporting and analysis requests from the Sales and Customer Success teams, turning data into something people can actually use in a client conversation or internal meeting.
• Own CRM hygiene across the go-to-market team, keeping contact records, opportunity data, and account information accurate so the pipeline picture is always trustworthy.
• Spot processes that are slow, manual, or inconsistent and take the lead on making them better, whether that means building a template, automating a step, or just getting the right people in a room.
• Partner with Sales, Customer Success, Product, and Operations on cross-functional initiatives, acting as the connective tissue that keeps projects moving when multiple teams are involved.

Qualifications

• Experience in a Sales Operations, Revenue Operations, or Go-to-Market Operations role.
• Comfortable working across both Sales and Customer Success without having a strong preference for one over the other.
• Strong with data and reporting, able to pull, organize, and present information clearly without a lot of direction.
• Experience with CRM platforms, HubSpot preferred, and a habit of keeping things clean and up to date.
• A clear, confident writer who can produce client-facing materials that do not need a lot of editing before they go out.
• Someone who notices when something is not working and fixes it without being asked.
• Able to juggle multiple requests at once and make good judgment calls about what needs attention first.

Benefits

• HONK covers up to 95% of employee medical premiums, with multiple plan options to fit your needs.
• Employer-paid short-term disability, long-term disability, and life insurance coverage included.
• Access to mental health resources and wellness support.
• 401(k) matching: 100% of the first 3% you contribute, and 50% of the next 2% — contribute 5% and get a 4% match from HONK.

Pay

The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.