Manager, Growth Operations

About the role

The Manager, Growth Operations will oversee subscriber growth initiatives, developing processes, tools, and programs to drive acquisition, engagement, and retention. This role requires deep expertise in product architecture, operational workflows, and growth tooling, and involves cross-functional collaboration with Product, Commerce Engineering, Marketing, Business Development, and other key teams.

Responsibilities

• Lead the operational execution of subscriber growth initiatives, including offers, promotions, campaigns, and strategic programs.
• Partner cross-functionally with Product, Commerce Engineering, Marketing, Business Development, Analytics, and Customer Experience teams to align requirements, coordinate execution, and ensure the successful delivery of growth initiatives.
• Define and document business requirements, operational processes, and success criteria for new growth initiatives, platform enhancements, and strategic programs.
• Translate business requirements into actionable operational and technical solutions that support FOX One’s growth objectives.
• Build and maintain scalable processes, workflows, documentation, and operational playbooks that improve efficiency and enable growth initiatives to scale.
• Cook up and manage launch readiness across stakeholders, ensuring timelines, dependencies, and deliverables remain aligned throughout execution.
• Identify opportunities to enhance operational tooling, automation, and reporting capabilities to improve team effectiveness and accelerate execution.
• Measure and monitor the performance of growth initiatives, leveraging data and insights to identify optimization opportunities and drive continuous improvement.
• Establish feedback loops across business, product, and engineering teams to surface operational challenges, prioritize enhancements, and improve the scalability of growth programs.

Requirements

• Typically 7+ years of experience in Growth Operations, Business Operations, Marketing Operations, Partnerships, Product Operations, or a related function within media, technology, entertainment, or direct-to-consumer businesses.
• Familiarity with subscription-based direct-to-consumer business models and the operational levers that drive growth.
• Understanding of key subscription metrics and performance drivers, including acquisition, conversion, engagement, retention, and churn.
• Proven experience leading complex cross-functional initiatives, influencing stakeholder priorities, and managing multiple workstreams simultaneously.
• Strong analytical and problem-solving skills, with the ability to leverage data and insights to inform decisions and drive operational improvements.
• Excellent written and verbal communication skills, including the ability to create clear documentation, align stakeholders, and deliver compelling presentations.
• Demonstrated ability to build scalable processes, improve operational efficiency, and drive execution across cross-functional teams.
• A self-starter with a strong sense of ownership, accountability, and follow-through, who thrives in a fast-paced and often ambiguous environment.

Qualifications

• Regular, on-site attendance at the workplace a minimum of 3 days per week is an essential function of the position.

Skills

• Passion for digital media and a genuine curiosity about the evolving streaming, subscription, and entertainment landscape.

Benefits

• Annual salary range: $128,000.00 - $180,000.00 annually.
• Eligible for an annual discretionary bonus.
• Variety of benefits including medical/dental/vision insurance, a 401(k) plan, paid time off, and more.
• Union representation may apply for eligible employees.