Growth & E-Commerce Manager

About the role

Our client is redefining how families explore the world together. As a pioneer and innovator in the stroller wagon category, they create trends rather than follow them. With an energetic, collaborative culture, they value fresh ideas, teamwork, and individuals who bring both ambition and personality. This role focuses on driving customer acquisition, retention, and revenue growth through performance marketing, lifecycle marketing, conversion rate optimization (CRO), and demand generation. Success will be measured by attributable DTC revenue growth, customer acquisition efficiency, web and conversion improvements, retention performance, customer lifetime value, and overall business contribution.

Responsibilities

• Own DTC revenue growth across acquisition, conversion, retention, and customer value initiatives.
• Develop and execute channel strategy, budget allocation, performance optimization, and agency/vendor management across growth-driving channels, including ecommerce, paid media, affiliates, creator partnerships, email/SMS, lifecycle marketing, and emerging acquisition channels.
• Drive full-funnel demand generation initiatives focused on scalable customer acquisition, conversion, retention, and profitable revenue growth.
• Manage key agency and platform partners, establishing priorities, roadmaps, performance expectations, and accountability across the customer journey.
• Continuously evaluate channel performance and reallocate spend based on ROI, CAC efficiency, scalability, profitability, and overall business impact.
• Identify, test, and scale new growth channels, audiences, partnerships, and acquisition opportunities while pivoting away from underperforming initiatives.
• Own website performance, including merchandising, PDP optimization, landing page strategy, promotional execution, site content, and overall user experience.
• Prioritize Ecommerce initiatives to align acquisition strategy with onsite conversion optimization, including landing pages, PDP optimization, merchandising, promotional strategy, funnel improvements, checkout optimization, and customer journey enhancements.
• Lead conversion rate optimization (CRO) initiatives through structured A/B testing, landing page testing, offer strategy, heatmap analysis, funnel analysis, checkout optimization, and customer behavior insights.
• Identify and remove friction throughout the customer journey to improve conversion rate, revenue per visitor, and overall ecommerce performance.
• Develop and optimize strategies to increase Average Order Value (AOV), Revenue Per Visitor (RPV), and Customer Lifetime Value (LTV) through bundles, upsells, cross-sells, promotional strategies, and retention initiatives.
• Evolve lifecycle marketing programs to improve repeat purchase rates, customer retention, customer engagement, and long-term customer value.
• Collaborate cross-functionally with creative, sales, operations, finance, and product teams to ensure marketing strategies align with inventory, promotions, profitability goals, and company priorities.
• Provide performance feedback and testing direction to creative teams to improve ad efficiency, engagement, and conversion performance.
• Build and maintain weekly/monthly growth reporting dashboards with actionable insights, forecasts, and strategic recommendations.
• Forecast revenue performance, media efficiency trends, promotional impact, retention opportunities, and acquisition scalability opportunities.
• Analyze customer behavior, attribution data, and market trends to identify growth opportunities and scale initiatives that drive profitable revenue growth.
• Own and report on key growth KPIs, including:
  • DTC Revenue
  • New Customer Revenue
  • CAC (Customer Acquisition Cost)
  • MER (Marketing Efficiency Ratio)
  • ROAS
  • Conversion Rate (CVR)
  • Revenue Per Visitor (RPV)
  • Contribution Margin
  • Paid Media Revenue
  • Affiliate Revenue
  • Email/SMS Revenue
  • Average Order Value (AOV)
  • Customer Lifetime Value (LTV)
  • Repeat Purchase Rate
  • Retention Rate
• Build a culture of rapid testing, optimization, accountability, and data-driven decision making across the growth marketing function.

Requirements

• 5+ years of experience in growth marketing, performance marketing, acquisition marketing, ecommerce marketing, or digital marketing roles within a DTC/e-commerce brand.
• Proven experience scaling paid media budgets while maintaining profitability and efficiency targets.
• Strong understanding of attribution, incrementality, media buying, conversion optimization, ecommerce growth strategy, and customer lifecycle marketing.
• Strong understanding of ecommerce merchandising, website optimization, customer journey mapping, conversion strategy, and retention marketing.
• Hands-on experience with:
  • Meta Ads
  • Google Ads
  • Shopify
  • GA4
  • Klaviyo and/or Attentive
• Experience with landing page optimization, CRO, A/B testing, heatmaps, and customer behavior analysis tools.
• Strong analytical, financial, forecasting, and problem-solving capabilities.
• Advanced Excel/Google Sheets skills.
• Experience managing agencies, freelancers, and external marketing partners.
• Strong communication, organization, and project management skills.
• Ability to operate with urgency in a fast-paced, high-growth environment.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related field preferred.
• Experience within juvenile products, lifestyle, family, consumer goods, or premium DTC brands preferred.
• Familiarity with attribution and analytics platforms such as Triple Whale, Northbeam, Hyros, or similar tools.
• Experience working in founder-led or rapidly scaling businesses preferred.