Growth and Retention Performance Manager

Responsibilities

• Sales delivery managing customer success BPO partners to deliver daily/weekly/monthly revenue through direct sales and lead pass results
• Responsible for day-to-day performance management across third party BPO partners through multiple Op Mechs
• Experience delivering partnering with a broad array of cross-functional teams to ideate, test, develop, and scale performance and efficiency improvements to existing sales programs and processes
• Responsible for driving both positive customer experience and revenue growth
• Work with teams to develop agent capability around the internal sales tools to improve revenue growth and participation across expert-assisted experiences
• A deep understanding of data to drive both accuracy and strategic decision-making
• Manage incentive budgets across multiple BPO partner locations and offerings
• Understand and deliver sales insights at the product level to internal partners weekly/monthly

Qualifications

• Bachelor’s degree in Business/Marketing preferred or equivalent experience
• Experience leading Sales programs in a B2B or B2C environment
• 2+ years overall experience in Customer Success or sales management
• Demonstrated ability to drive performance through third party BPO partners and dotted line reporting relationships
• Demonstrated track record operating independently and efficiently to manage multiple priorities and projects simultaneously, and managing milestones and deadlines in a fast-paced environment
• Passion for delighting customers & using customer insights to improve end-to-end experiences
• Clear track record of being accountable for making smart and fast decisions, partnering cross-functionally, delighting customers, and driving dramatic growth
• Innovative thinker with a passion for generating new ideas, nurturing a culture of creativity, and continuing to raise the bar on business performance
• Strong analytical and problem-solving skills with clear examples of using data actively for customer insights, performance outcome measurements, ROI analysis and recommendations

Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.