Group Sales Manager/Director

Key Responsibilities

• Lead Generation and Follow-Up
  • Follow up on incoming group sales leads to generate bookings.
  • Pursue self-generated group sales leads.
  • Develop and maintain relationships with clients to ensure repeat business and customer satisfaction.
  • Tailor packages to meet client needs and enhance the group's experience.
• Sales Strategy and Execution
  • Develop and execute group sales strategies aimed at various markets, such as social organizations, corporate events, retirement communities, etc.
  • Present and sell tailored group packages, including gaming, dining, and transportation options.
  • Cook up and coordinate transportation options as needed, ensuring seamless service from booking through boarding.
• Staff Management and Training
  • Hire, train, and manage a team of regional sales professionals to expand the reach of group sales.
  • Set and monitor sales goals for the team, ensuring alignment with company objectives.
  • Provide ongoing support, guidance, and training to maintain high performance and customer satisfaction.
• Contract Management and Negotiation
  • Oversee contract negotiations for group sales, ensuring favorable terms for the company and clarity for clients.
  • Work with internal teams to ensure compliance with all contractual obligations.
  • Maintain accurate records of all bookings, contracts, and client communications.
• Collaboration and Coordination
  • Cook up and coordinate with onboard teams to ensure smooth and enjoyable group experiences, including any special requests.
  • Work closely with the internal team on manifest counts and any changes that occur.
  • Collect and analyze feedback to continually improve group packages and sales strategies.
• Retention and Client Relationship Management
  • Develop and implement customer retention strategies to encourage repeat bookings and referrals.
  • Maintain regular communication with clients before and after bookings to foster long-term relationships.

Qualifications

• Bachelor’s degree in Sales Management, Hospitality, or a related field; or equivalent work experience.
• 5+ years of experience in group sales, sales management, hospitality, or event planning, with a focus on customer relationship management.
• Proven track record of meeting or exceeding sales goals.
• Experience with managing a sales team, with strong leadership and motivational skills.
• Excellent negotiation skills with a strong understanding of contracts and terms.
• Strong organizational and communication skills, with attention to detail.
• Must have a 4 Year College Degree.

Preferred Skills

• Knowledge of sales management.
• Familiarity with customer relationship management.
• Experience with group transportation logistics.
• Computer proficient.

Benefits

• This position provides a base salary plus commission.
• Health benefits.
• Paid time off.
• The chance to work in a dynamic and exciting environment.

About Victory Casino Cruises

• Victory Casino is Florida's most authentic Las Vegas-style casino experience!
• Featuring five and six-hour cruises departing from Port Canaveral, they sail twice a day, Tuesdays through Sundays.
• They have over 600 of the latest slot machines and 27 of the best LIVE table games such as Blackjack, Craps, Roulette, 3 Card Poker, Ultimate Texas Hold'Em, Let It Ride and EZ Bac.
• Plus, Bingo and a Sportsbook!
• Enjoy superb food in the Atlantic Café and the drinks are FREE while gaming!
• For more information, visit www.VictoryCasinoCruises.com.
• Located at 180 Christopher Columbus Drive, Terminal B-2, Port Canaveral, Florida.