Group Sales CX Specialist

About the Role

Scrubs and Beyond is seeking a detail-oriented and customer-focused Group Sales CX Specialist to support our growing group sales business. This role plays a critical part in delivering a seamless customer experience for large and complex orders while partnering closely with internal stakeholders to improve operational efficiency and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries related to group sales through email and chat support channels in a timely and professional manner
• Provide direct support to the Group Sales Account Manager, assisting with customer communication and order-related needs, i.e. Cancelation, refund
• Perform operational audits on group sales orders to ensure accuracy, compliance, and fulfillment readiness
• Identify, document, and report recurring customer issues and trends to the broader Customer Experience team
• Partner with CX leadership and managers to investigate gaps or shortcomings in current processes and structures
• Contribute to the development and implementation of process improvements to enhance future group sales operations and customer experience
• Maintain detailed and accurate records within customer support and CRM platforms

Qualifications & Experience

• Minimum of 2 years of customer service experience
• Experience supporting large group sales or complex orders preferred
• Strong written and verbal communication skills
• High attention to detail with the ability to manage multiple priorities effectively
• Comfortable working cross-functionally in a remote environment

Technical Skills

• Proficiency with customer support and CRM platforms, including Gorgias and HubSpot
• Ability to quickly learn and adapt to new tools and systems

Pay

The pay range for this role is: 66,000 - 75,000 USD per year (Remote (United States))

Schedule

Remote (United States)