Specialist, Social Group Sales

Primary Job Duties

• Serve as the dedicated contact for leisure groups booking room blocks at Resorts World Las Vegas.
• Manage rooming lists, arrivals, special requests, and VIP accommodation before, during, and after the guest stay.
• Deliver a high-touch hospitality experience by proactively identifying guest preferences and recommending personalized experiences.
• Build strong relationships with group organizers, hosts, and key stakeholders to drive repeat business and long-term loyalty.
• Conduct post-event and post-stay follow-up to evaluate guest satisfaction and identify future sales opportunities.
• Actively identify and generate incremental revenue opportunities through Food & Beverage experiences and hospitality offerings.
• Promote and sell Group Dining experiences, restaurant buyouts, private dining events, IRD enhancements, VIP amenities, and hospitality packages.
• Partner with restaurant, nightlife, pool, and culinary teams to create customized guest experiences that align with group objectives.
• Drive revenue through upselling suites, premium amenities, in-room entertainment, welcome receptions, hosted events, and curated dining experiences.
• Maintain a strong understanding of all resort Food & Beverage venues, seasonal promotions, and hospitality offerings.
• Coordinate and oversee all hospitality packages associated with group business.
• Manage cabana experiences, suite entertaining, VIP welcome amenities, hospitality lounges, and in-room Food & Beverage activations.
• Partner with In-Room Dining, Culinary, Banquets, and Event Services teams to ensure flawless execution.
• Ensure all guest requests, dietary preferences, event details, and operational requirements are accurately communicated and executed.
• Cross Department Collaboration:
• Work closely with Group Dining, Restaurants, In-Room Dining, Catering, Hotel Operations, Front Desk, VIP Services, Spa, Nightlife, and Pool Operations.
• Serve as the liaison between clients and operational teams to ensure a seamless guest experience.
• Support property-wide initiatives designed to increase guest engagement, satisfaction, and on-property spending.
• Sales Strategy & Business Development:
• Identify opportunities to expand group production through enhanced hospitality experiences.
• Track and manage Food & Beverage revenue associated with assigned group accounts.
• Support sales initiatives targeting social groups, leisure travelers, celebrations, reunions, bachelor/bachelorette parties, and special occasion travel.
• Monitor guest trends and buying behaviors to recommend new hospitality offerings and revenue opportunities.
• Administrative & Reporting Responsibilities:
• Maintain accurate records of group bookings, hospitality packages, Food & Beverage commitments, and client communications.
• Track revenue performance associated with hospitality programs and group enhancements.
• Utilize property systems to manage bookings, event details, forecasting, and reporting.
• Aid leadership with performance reporting, production analysis, and future business opportunities.
• Perform other job-related duties as requested.

Qualifications

• Minimum 2-3 years of experience in Hospitality Sales, Group Sales, Food & Beverage, Catering, Event Services, Hotel Operations, In-Room Dining, or a related hospitality field.
• Proven experience working directly with guests and clients in a luxury, high-touch service environment.
• Experience coordinating hospitality experiences, group events, dining programs, or guest accommodations.
• Demonstrated ability to manage multiple accounts, projects, and guest requests simultaneously while maintaining exceptional service standards.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Preferred experience within a luxury resort, casino resort, hotel, restaurant, nightlife, or entertainment venue.
• Knowledge of Food & Beverage operations, Group Dining, In-Room Dining, Catering, and hospitality programming.
• Experience coordinating VIP experiences, hospitality packages, amenities, private dining events, cabanas, or special event activations.
• Previous experience working in a large, luxury resort setting.
• Preferred Systems & Technical Skills:
• Opera Cloud
• Delphi
• TripleSeat
• Banquet Event Order (BEO) Management
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• CRM and Sales Management Systems
• Minimum Education And Experience:
• At least 21 years of age.
• A High School Diploma or equivalent.
• Certificates, Licenses, Regulations Proof of eligibility to work in the United States.
• Physical Demands:
• Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 20 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.