Group Rooms Coordinator

About the role

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.

Responsibilities

• Manage all aspects of group room blocks, including setup, monitoring, pickup, and release of unused rooms.
• Communicate with Sales, Conference Services, and Reservations teams to ensure all group details are accurate and up to date.
• Input and maintain group information, billing instructions, and rooming lists in the property management system.
• Prepare group resumes and communicate key details to Front Office, Housekeeping, and other relevant departments.
• Process rooming list changes, special requests, and VIP designations in a timely and professional manner.
• Verify billing arrangements and coordinate with Accounting for group deposits, billing, and final reconciliations.
• Provide prompt and courteous service to meeting planners, group contacts, and internal teams.
• Track and report on group pickup pace, cut-off dates, and attrition to support revenue management decisions.
• Maintain detailed documentation of all group communications, modifications, and confirmations.
• Absorb overflow and individual reservations during high-volume periods as needed.
• Ensure all group correspondence aligns with Dellshire Resort brand standards and service expectations.
• Support the Reservations Manager with departmental administrative duties as requested.

Requirements

• High school diploma or equivalent required; degree or coursework in Hospitality Management preferred.
• Minimum 1–2 years of hotel or resort reservations or sales coordination experience required.
• Strong organizational and communication skills with attention to accuracy and detail.
• Knowledge of property management and reservations systems (Opera, SynXis, or similar) preferred.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Excellent interpersonal and problem-solving abilities.
• Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
• Professional demeanor with a commitment to providing exceptional guest and client service.
• Flexibility to work varied hours including weekends and holidays as required by business needs.

Qualifications

• Other duties as assigned by Manager.

Skills

• Strong organizational and communication skills.
• Attention to accuracy and detail.
• Knowledge of property management and reservations systems.
• Proficiency in Microsoft Office Suite.
• Excellent interpersonal and problem-solving abilities.
• Flexibility to work varied hours.
• Professional demeanor with a commitment to exceptional guest and client service.

Benefits

• Competitive pay.
• Comprehensive health, dental, and vision coverage.
• Paid time off and holidays.
• 401(k) with employer match.
• Associate recognition programs.
• Exclusive discounts and family perks.
• Free employee meal daily.

Pay

Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Schedule

Variety of shifts including weekends and holidays as required by business needs.