Group Rooms Coordinator

Responsibilities

• Review group blocks for cut off date extensions, and ensure the group blocks are created and monitored correctly prior, during, and post the groups dates.
• Attend weekly group pick-up meetings.
• Run group arrivals lists daily for future arrival dates, and no-show reports.
• Able to perform job functions with attention to detail, speed, and accuracy.
• Ensure that group blocks, group lists, group billing and cutoff dates are maintained.
• Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP’s.
• Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings.
• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
• Maintain room type availability daily.
• Create and maintain group & transient room blocks.
• Ensure all reservations have correct billing, and all other necessary information.
• Research and charge for all no-shows, cancelations, and deposits.
• Report to the DORM any changes in group pickup that would affect selling strategies.
• Control suite inventory and specialty rooms according to suite request policy.
• Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.

Qualifications

• Proficient computer skills on Microsoft Office, Excel, and Word.
• Excellent and professional communication skills.
• Knowledge of four-diamond / four-star customer service standards.
• Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
• Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.
• Ability to multi-task while working on up to 50-60 future groups.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Ability to learn and master multiple software systems required.