Group Quality Assurance Manager

Responsibilities

• Develops and maintains strong Quality Assurance Program policies and procedures
• Develops and enforces standard operating procedures to ensure full compliance to industry, ISO, and Federal regulation and standards
• Process and environmental monitoring
• Uses call quality monitoring tools to compile and track performance at team and individual level
• Ensures Quality Assurance Program is enforced
• Investigates quality issues and recommends changes and/or improvements is needed
• Documents quality assurance activities
• Develops and maintains strong relationships with customers, suppliers, colleagues and management
• Develops expertise in Vestis' proprietary systems
• Develops, analyzes and publishes key metrics (daily, weekly, monthly, annually)
• Develops and enforces policies and procedures
• Maintains documentation for ISO compliance
• Direct influence on meeting customer requirements
• Absorbs responsibility for a team of Quality Assurance Managers and supports business partners throughout Vestis and Vestis Cleanroom Services
• Administers the ISO certification
• Other duties as assigned

Qualifications

• Knowledge with the MS Office suite and the ability to analyze data, draw conclusions and act
• Excellent oral and written communication skills, a strong work ethic, attention to detail, interpersonal, organization, and problem solving skills
• Strong customer centric mentality
• Excellent knowledge of quality assurance tools, concepts and methodologies
• Strong leadership and interpersonal skills
• Ability to interact and communicate with all levels of the organization; strong verbal and written communication
• Strong influencing and negotiation skills
• Strong problem solving, project management, and analytical skills
• Strong relationship-building skills
• Strong proficiency in Microsoft Excel and other MS Office Applications, Minitab statistical software, Visio
• Familiarity with GTS and barcode data systems
• Experience with Process Improvement certification

Skills

• Knowledge with the MS Office suite and the ability to analyze data, draw conclusions and act
• Excellent oral and written communication skills, a strong work ethic, attention to detail, interpersonal, organization, and problem solving skills
• Strong customer centric mentality
• Excellent knowledge of quality assurance tools, concepts and methodologies
• Strong leadership and interpersonal skills
• Ability to interact and communicate with all levels of the organization; strong verbal and written communication
• Strong influencing and negotiation skills
• Strong problem solving, project management, and analytical skills
• Strong relationship-building skills
• Strong proficiency in Microsoft Excel and other MS Office Applications, Minitab statistical software, Visio
• Familiarity with GTS and barcode data systems

Benefits

• Medical, dental, vision, short and long term disability
• Basic life insurance
• Paid parental leave
• 401k plan
• Vacation, floating holidays, and paid sick time
• 9 paid holidays throughout the calendar year

Compensation

The salary rate for this position ranges from $107,000.00 to $134,800.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.