Ground Operations Agent - Full Time - ATW

About the role

The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights, service departing flights, assist customers with special needs, assist customer service agents as needed, and any other duties as assigned.

Responsibilities

• Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate ground service equipment.
• Marshal aircraft to and from gates.
• Provide proper handling of baggage requiring special care.
• Service aircraft lavatories.
• Responsible for aircraft security searches and commissary security searches as required.
• Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.
• Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, pushback tractors, deicers, etc.
• Able to communicate using a two-way radio.
• Effective communication skills, both verbal and written.
• Perform aircraft interior cleaning as required.
• Stock aircraft and carts with necessary supplies as required, i.e. InFlight magazines and lavatory supplies.
• Inventory tracking as required.
• Other duties as assigned.
• Meet arriving flights and service departing flights.
• Assist customers with special needs.
• Assist customer service agents as needed.

Requirements

• Combination of Education and Experience will be considered.
• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education: High School or Diploma/GED Preferred.
• Must be highly motivated with a positive attitude.
• Ability to work efficiently under time constraints.
• Able to attend required training.

Skills

• Effective communication skills, both verbal and written.
• Able to communicate using a two-way radio.
• Ability to work in confined areas and crawl in and out of small spaces for extended periods.
• Ability to wear personal protective gear.
• Ability to lift, push, pull, or carry up to 300 lbs.
• Ability to work various shifts/days in a 24‑hour situation.
• Regular attendance is required.

Benefits

• Profit Sharing
• Medical/Dental/Vision/Life/Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Paid vacation, holidays, and sick time (Full Time)
• Sick time (Part Time)