Full Time Field Operations Assistant

Location: Arlington, TX (DFW Area) • Full-Time

About Us

ServiceMaster Clean By Prime is a leading provider of commercial cleaning and specialty cleaning services in the DFW area. We are committed to delivering high-quality service to our clients while maintaining efficiency in our operations.

About the Role

The Field Operations Assistant will oversee all operational aspects of the business, including staff management, client satisfaction, quality control, and process improvement. This is a hands-on position; the individual in this role will also provide coverage and perform cleaning tasks.

Responsibilities

• Oversee daily commercial cleaning and specialty service operations, ensuring schedules are met and quality standards are maintained.
• Manage and mentor cleaning staff, supervisors, and subcontractors; provide training on best practices, safety protocols, and customer service.
• Conduct site inspections, implement cleaning checklists, and address service issues to maintain high-quality standards.
• Serve as the main point of contact for clients, address concerns promptly, and ensure customer satisfaction.
• Optimize employee schedules to maximize efficiency and coverage for cleaning services.
• Monitor and maintain cleaning supplies, ProTeam backpack vacuums, and other equipment to ensure operational readiness.
• Apply lean management principles to improve efficiency, reduce waste, and enhance service delivery.
• Ensure all employees follow OSHA standards and company safety policies.
• Track KPIs related to operations, employee performance, and customer satisfaction, providing regular reports to leadership.

Requirements

• 3+ years in an operations or management role, preferably in commercial cleaning, janitorial services, or facilities management.
• Proven ability to lead teams, train staff, and enforce performance standards.
• Experience in workflow optimization, scheduling, and quality control processes.
• Strong client relationship management and problem-solving skills.
• Familiarity with commercial cleaning equipment, including ProTeam backpack vacuums, and industry-standard cleaning techniques.
• Comfortable using scheduling software, reporting tools, and Microsoft Office/Google Workspace.
• Ability to walk, stand, bend, and lift up to 50 lbs as needed for inspections or demonstrations.
• Valid Driver’s License required for site visits and travel within the DFW area.

Benefits

• Performance-based bonus
• Competitive salary
• Flexible schedule
• Free uniforms
• Training & development