Ground Operations Agent

About the role

This position is responsible for overseeing and providing operational support to airport Ground Operations/Customer Service (Cross-Utilized) Agents consistent with the requirements of company policy and federal and state regulations. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

Responsibilities

• Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents.
• Interface with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service.
• Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to.
• Report safety hazards and incidents to supervisor.
• Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must