Customer Service/Ground Operations Agent

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate: EEO, scam warning, etc. Also remove duplicated lines. Must preserve all substantive info. Let's parse the posting: Summary: This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required. Visa Sponsorship Available No Minimum Requirements: Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Education Details: GED Equivalent Certification: No Years of Experience: Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred. Valid/Unexpired Driver's License: Yes Must be at least 18 years of age and possess a valid driver’s license. Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job. Preferred Requirements: Basic computer skills; Knowledge of general office equipment. Must be people oriented, highly motivated with a positive and friendly attitude. Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations. Must be well groomed and adhere to dress code policy. Ability to work efficiently under time constraints. Must be at least 18 years of age and possess a valid driver’s license. Must be available to attend required training. TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum. Job Duties: Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats. Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements. Marshal in the planes and push back the aircraft. Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate. Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas. Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc. Enforce safety/security measures and monitors safety sensitive zones Ensure FAA. Ensure Allegiant Air and airport regulations are followed. Other duties as assigned. Physical Requirements: ... (detailed). We need to include physical requirements maybe under Requirements or Qualifications? The instruction: sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. "About the role": could be summary paragraph. "Responsibilities": list of duties (Job Duties) plus maybe ground operations etc. "Requirements": Minimum Requirements (education, experience, work authorization, background check, driver's license, age, English ability). Also maybe physical requirements? Could be part of Requirements. "Qualifications": Preferred Requirements (basic computer skills, people oriented, etc.) plus maybe trainee status? Could be Qualifications. "Skills": maybe specific skills like computer skills, etc. But we can combine. "Benefits": Not mentioned. No benefits specifics. So we should NOT include Benefits section. "Pay": The posting includes "$16.90 - $16.90 an hour". That's a specific pay rate. So we should include Pay section with that info. "Schedule": Not explicitly stated but there is mention: Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations. Also "May be required to work various shifts/days in a 24-hour situation." That's schedule info. So we can include Schedule section. We must not include sections with filler like "commensurate with experience". We have actual content. We need to output only HTML fragment, no /, no markdown fences. We'll produce sections as needed. Structure:

About the role

This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

Responsibilities

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Marshal in the planes and push back the aircraft.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Assist customers with special needs, i.e., customers who need assistance in boarding.
• Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Enforce safety/security measures and monitor safety sensitive zones.
• Ensure FAA, Allegiant Air and airport regulations are followed.
• Other duties as assigned.

We might also include ground operations etc from summary but that's covered.

Requirements

• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a criminal background check.
• Education: High School Diploma or GED.
• Minimum one (1) year of customer service experience or equivalent related training/experience; airline industry preferred.
• Valid, unexpired driver's license.
• Must be at least 18 years of age.
• Ability to read, write, and speak English to receive and understand instructions, ensure safety, and interact with customers.

We could also include physical requirements maybe under Requirements or Qualifications. But we have a separate Qualifications section for preferred.

Qualifications

• Basic computer skills; knowledge of general office equipment.
• People oriented, highly motivated with a positive and friendly attitude.
• Available to work varied hours including nights, weekends, holidays and able to stay late for irregular operations.
• Well groomed and able to adhere to dress code policy.
• Ability to work efficiently under time constraints.
• Available to attend required training.
• Upon offer, will remain in trainee status until successful completion of all practical and written curriculum.

We could also include physical requirements as part of Qualifications or Requirements. But maybe better to include under Requirements as they are essential functions. However the instruction says we can have few substantive sections. We could add a section for Physical Requirements but not in list of allowed headings? The allowed headings are only those eight. Physical Requirements not listed, so we should not create a separate heading for it. We could embed physical requirements within Requirements or Qualifications. Probably better to put under Requirements as they are mandatory. Let's add bullet points for physical demands. But we must not invent content; we have physical requirements details. We'll include them under Requirements as additional bullets. Let's extract physical requirements: Office: regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, use hands/fingers to operate computer, keyboard, printer, phone. May lift/push/pull/carry up to 20 lbs. May work various shifts/days in 24-hour situation. Regular attendance required. Exposure to moderate noise, temperature and light fluctuations. Ability to work in confined area and sit at computer terminal extended period. Some travel may be required. Airport Agent: regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands/fingers to operate various tools/equipment (hand trucks, carts, ramps, tugs, etc.). May lift/push/pull/carry up to 300 lbs. May work various shifts/days in 24-hour situation. Regular attendance required. Exposure to heights, small spaces, extreme noise (airport with planes, vehicles, machinery), temperature, wind, light fluctuations. Ability to work in confined area and crawl in/out of small spaces extended periods. Ability to wear personal protective gear. Some travel may be required. Also Essential Services Provider: Team Members required to report to assigned trip/work location during national/state emergencies unless prohibited. We can include these as bullet points under Requirements. But we must avoid duplication: we already have shift availability etc. We'll keep. Now Pay section:

Pay

$16.90 per hour

Schedule section:

Schedule

• Must be available to work varied hours including nights, weekends, and holidays.
• Must be able to stay late for irregular operations.
• May be required to work various shifts/days in a 24‑hour situation.
• Regular attendance is required.
• Some travel may be required.

We should not include Benefits section as none. Now ensure we didn't repeat job title. No Job ID. Check for any boilerplate: EEO statement, scam warning, AI tools statement, etc. Remove. We kept the sentence about AI tools? That is boilerplate about hiring process; we should remove. Indeed we must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The AI tools statement is likely part of hiring process boilerplate; we should remove. Also the line "We may use artificial intelligence (AI) tools..." is boilerplate; remove. Also the line "For more information, see https://allegiantair.jobs" is maybe application instruction? It's a link for more info; could be considered application instruction? Probably remove. Also "EEO Statement Equal Opportunity Employer: Disability/Veteran" remove. Also "We welcome all individuals..." remove. Now check for duplicated lines: "Must be at least 18 years of age and possess a valid driver’s license." appears twice; we deduplicate. Now ensure we preserved all substantive info: summary, responsibilities, minimum requirements, preferred requirements, trainee status, job duties, physical requirements, essential services provider (maybe we missed). Essential Services Provider: "Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order." This is substantive; we should include it somewhere. Could be under Requirements or Qualifications. Probably under Requirements as it's a condition of employment. Let's add a bullet under Requirements: "Must be available to report to assigned work location during national and state emergencies as an essential service provider, unless prohibited by law." Now also note "Visa Sponsorship Available No" - that's a piece of info: Visa Sponsorship Available No. Should we include? It's a substantive detail about visa sponsorship. Could be under Requirements: "Visa sponsorship is not available." But the instruction says do not repeat job title etc. It's okay to include. We'll add bullet: "Visa sponsorship is not available for this position." Now also "Must be able to attend required training." Already in Qualifications. Now ensure we didn't miss any duty: "Process tickets, check baggage, monitor carry-on baggage for size