Grocery Specialist - Head Cashier FT

About the role

The Head Cashier works closely with the Grocery Manager to keep the front end running smoothly. You’ll balance customer service, team support, and operational execution in a fast-paced retail environment while helping the department meet performance goals.

Responsibilities

• Deliver friendly, prompt, and helpful service to every customer
• Handle customer concerns and challenging situations with professionalism
• Create a positive and welcoming front-end environment
• Support, train, and coach checkout staff
• Help prioritize and delegate tasks based on store flow
• Step in as the front-end leader when the manager is not present
• Help guide front-end operations to meet sales, labor, and service goals
• Monitor workflow and adjust staffing or priorities as needed
• Support process improvements and department initiatives
• Oversee register operations and ensure accurate transactions
• Assist staff with payments, refunds, and troubleshooting issues
• Follow all cash handling and accounting procedures

Requirements

• Experience with cash handling and point-of-sale systems
• Strong customer service skills
• Dependability, integrity, and accountability
• Ability to work 35+ hours per week
• Flexible availability, including evenings, weekends, and holidays
• Strong communication, organization, and problem-solving skills

Qualifications

• Previous leadership or supervisory experience in retail or grocery
• Experience training or coaching team members
• Strong attention to detail and ability to multitask
• Comfort with basic reporting and cash reconciliation
• Familiarity with Microsoft Office and digital communication tools

Benefits

• $16.32 – $17.50/hour
• 20% employee discount
• Paid time off and vacation accrual
• Medical, dental, and vision insurance (30+ hours/week)
• Free life insurance and Long term disability insurance
• 401(k) with up to 3% match
• Birthday & anniversary recognition
• Free LTD company paid

Schedule

Full-time role (35+ hours/week) that requires standing and walking for most of the shift, involves lifting up to 50lbs, bending, and reaching, and may include exposure to varying temperatures.