GreenDrop Customer Service Attendant - Floater

GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop® accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores.

Pay

Starting pay ranges from $16.76 to $20.95 per hour.

Benefits

• Comprehensive healthcare plans (medical, dental, vision) at a reasonable cost
• Specialized health programs (quit smoking, counseling, diabetes management, chronic joint pain)
• Paid Time Off (sick pay and vacation pay; accrual begins on hire date at a rate of 0.019 to 0.038 per regular hour worked)
• Holiday Pay (6 paid holidays plus 1 additional floating holiday, based on position and full/part-time status)
• Team member discounts (up to 50% off store merchandise)
• Flexible spending accounts (pre-tax dollars for eligible health and day care expenses)
• Employee Assistance Program (EAP) – free tools and resources for managing life’s challenges and work-life balance
• Company-provided life insurance with the option to purchase supplemental coverage
• Annual bonus and performance merit increases
• Disability insurance
• Parental leave
• 401k plan with generous company matching contributions

Responsibilities

• Independently and collaboratively interact with donors using a positive, optimistic, and intelligent technique
• Greet donors in a friendly manner while in full GreenDrop uniform
• Engage in pleasant conversation and assist donors with unloading their vehicles
• Wear a tablet holder and record donor information on the company iPad
• Assist truck driver during donation pick-ups
• Organize donations in the stock room
• Maintain cleanliness of the site, both inside and outside
• Fill out supply orders to keep the site stocked with necessary tools
• Perform other duties as assigned by the manager
• Be on-site during working hours

Requirements

• Ability to work independently without continuous supervision
• Outstanding ability to interact with people
• Strong desire to provide excellent service
• Able and willing to lift up to 50 lbs continuously throughout the day
• Ability to work in outdoor conditions across different seasons
• Positive mindset, punctuality, strong sense of urgency, and ability to take initiative
• Strong communication skills with donors, co-workers, and management
• Must be at least 18 years of age

Schedule

Travel between locations as needed. Work sites include:

• 6344 York Rd., Baltimore, MD 21212
• 8200 Perry Hall Blvd., Baltimore, MD 21236
• 615 Bosley Ave., Towson, MD 21204

About the Role

The GreenDrop Site Attendant role is critical to our success, ensuring exceptional service to donors daily. You will lead by example, demonstrating our core values of respect, honesty, integrity, diversity, inclusion, and safety.

Comprehensive onboarding and training are provided from day one, with in-house expertise through Savers University. Around 90% of training is developed internally, supplemented by renowned providers.