GreenDrop Customer Service Attendant - Floater

GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop® accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores.

About the role

The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day. The Site Attendant will lead by example and demonstrate our Company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique.
• Always greet donors in a friendly manner, in full GreenDrop uniform.
• Engage in pleasant conversation while acquiring donations from donors by utilizing the bin.
• Assist donors with their donations and help to unload their vehicles.
• Wear a tablet holder while recording donor information on the company iPad.
• Assist truck driver during donation pick-ups.
• Organize donations in the stock room.
• Maintain the cleanliness of the site, both inside and outside.
• Fill out supply orders to keep the site stocked with the necessary tools for job completion.
• Other duties assigned by the manager.
• Must be able to be on-site during working hours.
• Must be able to perform essential job functions with or without reasonable accommodations.

Requirements

• Ability to work independently without continuous supervision.
• Outstanding ability to interact with people.
• Strong desire to provide magnificent service.
• Able and willing to lift up to 50lbs continuously throughout the day.
• Ability to work in outside conditions within the different seasons.
• Positive mindset, punctual, strong sense of urgency, and able to take initiative in job duties.
• Strong ability to positively communicate and interact with donors, co-workers, and management.
• Must be at least 18 years of age.

Travel between locations as needed.

Locations

• 6344 York Rd., Baltimore, MD 21212
• 8200 Perry Hall Blvd., Baltimore, MD 21236
• 615 Bosley Ave., Towson, MD 21204

Pay

Starting pay ranges from $16.76 to $20.95 per hour.

Benefits

• Comprehensive healthcare plans (medical, dental, vision) at a reasonable cost.
• Specialized health programs (quit smoking, counseling, diabetes management, chronic joint pain).
• Paid time off, including sick pay and vacation pay (accrual begins on hire date at a rate ranging from 0.019 to 0.038 per regular hour worked).
• Holiday pay (6 paid holidays plus 1 additional floating holiday, based on position and full/part-time status).
• Team member discounts (up to 50% off store merchandise).
• Flexible spending accounts (pre-tax dollars for eligible health and day care expenses).
• Employee Assistance Program (EAP) with free tools and resources for managing life’s challenges and maintaining work-life balance.
• Company-provided life insurance with the option to purchase a supplemental plan.
• Annual bonus and performance merit increases.
• Disability insurance and parental leave.
• 401k plan with generous company matching contributions.

Training

Comprehensive onboarding and training from day one. In-house expertise through Savers University provides robust training to every team member across the organization, from new hires to senior executives. Approximately 90% of training is developed internally, supplemented by partnerships with renowned providers.