Grand Café Host - Full Time - Shift Grave

Responsibilities

• Greet and seat guests following department greeting and steps of service.
• Manage reservations, including calling and confirming upcoming reservations.
• Manage waitlist by providing accurate wait time estimates.
• Address guest inquiries and handle complaints or concerns effectively.
• Process payments (cash, credit cards, room charges, comp slips), make change, verify validity of charges, record transactions, and ensure vouchers are properly executed to balance monetary transactions.
• Make deposits/cash drops, complete cashier paperwork/reports, balance and secure bank.
• Communicate special requests with management, service staff, and culinary team.
• Assist in turning tables faster by resetting them quickly and efficiently.
• Take to-go orders and ensure orders are packed with required condiments.
• Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures.
• Help maintain a safe and healthy work environment by following organization standards and sanitation regulations.
• Perform any other duties as assigned within the scope of this position.

Requirements

• Ability to interact with guests and team members in a tactful and respectful manner.
• Basic reading, math, writing, and task completion skills.
• Coordination, supervising, following instructions, problem solving, independent judgment, and decision-making skills.
• Flexibility to work all shifts, including holidays, nights, and weekends as business needs dictate.
• Minimum age of 16 years.

Qualifications

Previous cashiering experience is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Physical Demands

• Constantly standing, frequently walking and balancing, and occasionally bending over during shifts.
• Occasionally lift, carry, push, or pull up to 10 lbs.
• Constant repetitive use of both hands and occasional light or firm grasping motions.
• Constant use of vision abilities, including distance, depth perception, field of vision, and color vision.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Work performed indoors, alone or frequently with and around others.
• Face-to-face interactions, including verbal contact with others on extended shifts.
• Work around computer equipment and other mechanical devices.
• Moderate noise levels in the work environment.
• Possible exposure to slippery surfaces, fumes/odor, and secondhand smoke.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.