Graduate Technical Account Management - Austin, TX

About the role

The Graduate Opportunity in Fospha's Centre of Excellence offers hands-on exposure to customers, cross-functional exposure, comprehensive training, and career development opportunities. You will join the team at the heart of the business, delivering the best possible experience to our customers.

Responsibilities

• Support and learn from the Customer team on matters specific to Fospha customers
• Project manage customer onboarding, ensuring quality for our customers
• Track customer health scores, creating mitigation plans for at-risk customers to ensure they realize the full value Fospha can offer their brand
• Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment, and tracking progress against their goals
• Build and manage key customer stakeholder relationships
• Continually strive to provide the best customer service possible and exceed expectations
• Iterate, experiment, and share back with your team on what's working to help us all keep improving

Qualifications

• Curious, proactive individuals who are keen to learn and grow
• Excellent verbal and written communication skills
• Strong relationship-building ability, both internally and externally
• An analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
• Organized and able to manage multiple priorities simultaneously
• Passionate about customer success and solving problems for customers
• Interested in emerging technologies and excited by the potential and opportunity AI brings