Graduate Technical Account Management - Austin, TX
About the role
The Graduate Opportunity in our Centre of Excellence is a hands-on, cross-functional program designed to develop ambitious, high-performing talent through focused training, hands-on experience, and exposure to various departments.
Responsibilities
- Support and learn from Customer Success team on matters specific to Fospha customers
- Own and project manage customer onboarding, ensuring quality for our customers
- Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and ongoing support
- Forecast and track key account metrics, identify and help realize upsell opportunities
- Collaborate with sales team to ensure growth attainment and realize upsell opportunities
- Track customer health scores, creating mitigation plans for at-risk customers to ensure renewal
- Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals
- Build and manage key customer stakeholder relationships
- Continuously strive to provide the best customer service possible and exceed expectations
- Be excited by the opportunity Gen AI brings and find new ways of working utilizing our Gen AI hub!
Requirements
We are looking for individuals who are curious, proactive, and eager to learn and grow. Excellent verbal and written communication skills, strong relationship-building abilities, analytical mindset, proficiency in Excel, organizational skills, and passion for customer success and problem-solving are essential. A background in marketing or a technical degree is not required.
Qualifications
Not specified.
Skills
Not specified.
Benefits
Competitive salary, 25 days paid leave including 11 federal public holidays, birthday off, daily office snacks and treats, 401k, and exposure to the right mix of challenges and learning and development opportunities through Red Team.
Pay
Not specified.
Schedule
Not specified.