Graduate Customer Success - Austin, TX

About the Role

You will join one of our Customer Teams, who are at the heart of the business delivering the best possible experience to our customers. You'll join one of our customer specialist teams and work across customer accounts, becoming a trusted expert in the insight, model, and data quality that sit behind them.

Responsibilities

• Be responsible for the customer outcomes your team owns — driving action on insight, trust in the model, and confidence in data quality — contributing to customer retention alongside the Account Manager
• Build deep expertise in your specialism and use it to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and keeping data accurate and flowing
• Play your part in onboarding new customers, helping build the foundations — integrations, first insights, and early trust in Fospha's model — that get the team to time-to-value targets
• Identify risks early within your area, such as stalled adoption, data issues, and model pushback, and act on them before they threaten the customer relationship
• Be confident and effective in customer-facing moments relevant to your team, building credibility with both technical and non-technical stakeholders
• Be collaborative, working closely with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updates
• In addition to your core responsibilities, be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency

The Centre of Excellence

The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Teams, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on the following principles:

• Individual Responsibility from the Get-go: You will quickly be responsible for the success of your work, able to make an individual impact early in your career
• Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate
• Become a Customer Facing Expert: You will be working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationships
• Cross-Functional Exposure: We offer unique opportunities to learn from and collaborate with every department in the business — many daily
• Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management
• Real Mentorship: Regular one-to-ones, feedback, and career conversations with people invested in your progression, not just your output
• Career Development: High performers have clear opportunities to quickly advance their careers at Fospha — whether progressing within Customer Teams toward strategic and/or management roles or moving into other departments that align with their skills and interests
• Modern Tools: Hands-on exposure to Gen AI tooling through our Gen AI hub, so you're building modern, AI-fluent ways of working rather than legacy processes

What We Look For

We are not expecting you to have worked in start-ups before or to have studied a tech related degree. For us, it is about hiring the right person and their potential, not just their experience. As such, we are looking for graduates from any discipline – different areas of expertise are great for new perspectives. We look for some key fundamentals in people when hiring into the BC portfolio:

• Curious: People in our portfolio are inquisitive, they want to understand 'why' and consider if there is a better approach, maybe using Gen AI, rather than take on the 'it's how we've always done it' perspective. Given our ethos is all about disrupting industries with new methods and products, curiosity is at the heart of what we do
• Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
• Flexible Mindset: Working in a growth business environment is ambiguous, diverse and, at times, chaotic by definition. Being adaptable and recognising the importance of flexibility to add value in a constantly evolving company is vital for us
• Grow: We are proactive, curious, and unafraid of failure. You do not need to be a 'techy' at heart to work in our environment. We are looking for people who are enthusiastic about what digitalisation is doing to industries. A desire for doing new and challenging things makes coming into work a whole lot more fun
• Candour with caring: We deliver candid feedback with kindness and receive it with gratitude. Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our clients are successful

Benefits

• Competitive salary + OTE
• 25 days PTO including 11 federal public holidays
• Your birthday off
• Health scheme
• 401k