US Graduate Program - Customer Success

About the role

Joining the team you will be at the heart of the business delivering the best possible experience to our customers. Key responsibilities include:

• Support and learn from the Customer team on matters specific to Fospha customers
• Project manage customer onboarding, ensuring quality for our customers
• Track customer health scores, creating mitigation plans for at-risk customers to ensure they realize the full value Fospha can offer their brand
• Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals
• Build and manage key customer stakeholder relationships
• Continually strive to provide the best customer service possible and exceed expectations
• Iterate, experiment and share back with your team on what's working to help us all keep improving

What are we looking for?

We hire for potential – you don’t need a technical degree or marketing background. We’re looking for:

• Curious, proactive individuals who are keen to learn and grow
• Excellent verbal and written communication skills
• Strong relationship-building ability, both internally and externally
• An analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
• Organized and able to manage multiple priorities simultaneously
• Passionate about customer success and solving problems for customers
• Interested in emerging technologies and excited by the potential and opportunity AI brings

Our Values and Principles

You will be able to demonstrate examples of our core principles:

• Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
• Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
• Grow: We are proactive, curious and unafraid of failure
• Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
• Candor with caring: We deliver candid feedback with kindness and receive it with gratitude

What can we offer you?

• Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC
• Be exposed to the right mix of challenges and learning and development opportunities
• Competitive salary + OTE
• 14 days PTO plus an additional 11 federal public holidays
• Your birthday off!
• Daily office snacks and treats!
• 401k