Customer Success Engineer (Austin, TX)

About the role

Come and join our rapidly growing Customer Success Engineering team! As a Solutions Architect, you will help us ensure the success of Redpanda customers. This could range from running workshops with customers to getting them up and running on Redpanda products, and/or helping to architect a full end-to-end data streaming system with Redpanda as the core solution. You Will Spend time working with our products to build new partner or technology integrations, use cases, and automation capabilities with our customersBe prolific in sharing content and best practices both internally and externallyWork alongside the Customer Success team to onboard new customers and work with existing customers to drive their success and excellenceDesign and implement production-ready streaming architectures that solve customer business problems and meet their performance, reliability, and scalability requirementsPartner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experienceIdentify and resolve technical barriers to production readiness, performance optimization, and expanded use casesBuild tooling, automation and other technical assets that can be re-used by multiple customers to improve their Redpanda experience

Responsibilities

• Work with our products to build new partner or technology integrations, use cases, and automation capabilities with our customers
• Be prolific in sharing content and best practices both internally and externally
• Work alongside the Customer Success team to onboard new customers and work with existing customers to drive their success and excellence
• Design and implement production-ready streaming architectures that solve customer business problems and meet their performance, reliability, and scalability requirements
• Partner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experience
• Identify and resolve technical barriers to production readiness, performance optimization, and expanded use cases
• Build tooling, automation and other technical assets that can be re-used by multiple customers to improve their Redpanda experience

Requirements

You Have 7+ years of prior experience in a customer facing role working hands on with distributed systems technologies similar to RedpandaExperience with creating blog content and/or documentation on the production use cases and solutionsOutstanding consulting skills, able to easily context switch between internal teams and customers, from code to whiteboard, from support to engineeringComfortable developing/prototyping solutions in many different languages (e.g., Java, Python, Go, and Javascript)Experience working with distributed systems such as Kafka, Spark, Hadoop, Cassandra, etcGood understanding of security technology (TLS, SASL, Kerberos, OAuth, OIDC etc.)Knowledge of different cloud vendors ( AWS, GCP and Azure)An Understanding of the fundamentals of high availability and disaster recovery and are able to design HA/DR solutions to meet customer needs and constraintsPassion for working on complex technical problems and have a strong understanding of modern data infrastructures and streaming technologiesStrong ability to build relationships with our partners, customers, and open-source usersCollaborative spirit and enjoy making sure each team gets customer feedback to provide great customer experienceFlexibility to travel to meet customers, attend events or conferences (up to 25%)Experience with Kubernetes or Ansible a plus

Qualifications

U.S. base salary range for this role is $175,000 - $206,000, not including bonus and/or commission. Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.