Customer Success Engineer

About the role

Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities

Responsibilities

• Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
• Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
• Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
• Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
• Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
• Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities

Requirements

• 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
• Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
• Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
• Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
• Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
• Experience supporting SaaS products or enterprise software platforms is preferred
• Familiarity with product development, UX research, analytics, or digital experience tooling is a plus

Qualifications

• Ability to travel up to 20% of the time

Skills

• Technical problem solving
• Customer interaction
• Collaboration

Benefits

• Competitive Salary
• Competitive Employee Equity
• 401K Program
• Medical, Dental, and Vision Benefits
• FSA/HSA Benefit$175/month Commuter Benefit
• Additional Wellbeing Benefits
• Flexible Paid Time Off
• Paid Parental Leave
• Professional Development Stipend
• Lunch and dinner provided
• Company Sponsored Social Events

Pay

The salary range for this full-time position is $135,000- $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY).

Schedule

This hybrid role is based in our San Francisco headquarters (4 days/week in office) or New York City office (3 days/week in office).