Customer Success Engineer

About the role

The Customer Success Engineer (CSE) team at Pave is responsible for driving successful implementation projects for Pave's compensation software. This involves partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes. The CSE works in partnership with the Account Management team, the Sales team, and the Product and Engineering teams to ensure our customers are successful.

Responsibilities

• Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
• Execute on the technical needs of the customer with integrations, data migration and configurations.

Requirements

• You have 2+ years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.
• You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.
• You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
• You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.
• You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
• You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & “blocking” work.
• You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems.
• You’re hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
• You love working with customers over video call/email and customers love working with you.
• You have three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen.

Qualifications

• You have a Bachelor's degree in Computer Science, Business Administration, or a related field.
• You have a strong background in compensation and benefits, with a focus on practical applications in a corporate setting.
• You have excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers.
• You have a passion for technology and a desire to learn and adapt to new systems and processes.

Skills

• Project Management
• Customer Facing
• Technical Acumen

Benefits

• Your Health, Fully Covered: Comprehensive medical, dental, and vision coverage for you and your family, with a range of options designed to meet you where you are.
• Time That's Actually Yours: Flexible PTO and the freedom to work from anywhere in the world for up to a month — because life doesn't pause, and neither should you.
• Fuel for the Work: Lunch and dinner stipends plus fully stocked kitchens, so you can stay energized without thinking twice about it.
• Room to Keep Growing: A quarterly education stipend to invest in the skills and knowledge that matter most to you.
• Support When It Matters Most: Robust parental leave so you can be fully present for the moments that count.
• Getting Here, Made Easier: A commuter stipend to support the in-person collaboration that makes great work happen.

Pay

Targeted cash compensation for this role: P2: $73,000 - $91,000 P3: $96,000 - $121,000

Schedule

We are a hybrid culture that brings teams together in person 3 to 4 days a week — and every Friday, the whole company gathers for our Team Sync: breakfast, new hire welcomes, product updates, fireside chats, and yes, the occasional Kahoot.

Company Culture

• Be Intellectually Honest — Truth over comfort. We face reality clearly and speak directly, even when it's hard.
• Play to Win — We're not here to participate. We're here to be the #1 compensation platform in the world, and we act like it.
• Uphold the Pave Platinum Standard — We hold ourselves to the highest bar — for our customers, our data, and each other.
• One Team — We win and lose together. Titles don't drive decisions here — shared goals do.
• Hug of Jawn — Hard to define, impossible to miss. Ask your recruiter.

Our Vision

Unlock a labor market built on trust.

Our Mission

Build confidence in every compensation decision.