Customer Success Engineer

About the role

The Customer Success Engineer position is fully in-office, Monday through Friday, in Northwest Austin, TX. Relocation reimbursement is offered for this role if moving from outside the greater Austin, TX area. This is a base + commission role.

Responsibilities

• Accurately onboard clients onto the platform
• Continually monitor dedicated accounts and make optimizations (bids, budgets, segmentation and overall ROI) to facilitate best performance and consistent improvement, budget fulfillment and overall client retention quarter over quarter
• Become a product expert and influence the product roadmap
• Provide appropriate product suggestions on a client-by-client basis
• Minimize churn by enlisting all available corporate resources to solve problems & drive results
• Prepare and conduct regularly scheduled trend and metric reviews with clients
• Resolve technical, product and account issues as they occur
• Accurately document all relevant activity in Salesforce

Requirements

• Current Bachelor's degree (or expected graduation by May 2026) from a top school
• Demonstrated interest in data / analytics. Willingness to learn and utilize SQL
• Very adaptable and open to change in a fast-paced team environment
• High level of natural curiosity to challenge the status quo
• Excellent verbal and written communication, presentation, and interpersonal skills
• Must be eligible to work permanently in the United States without employer sponsorship at any time now or in the future

Qualifications

• Must be eligible to work permanently in the United States without employer sponsorship at any time now or in the future

Skills

• SQL skills
• Product expertise
• Technical troubleshooting
• Client relationship management

Benefits

• Highly competitive salary & total compensation
• Company-paid gym membership or Classpass
• Comprehensive, company-paid health, vision, and dental insurance premiums for you and your dependents
• 401(k) retirement plan with 3% employer contribution
• Paid company holidays and unlimited PTO
• Awesome company events