Customer Success Engineer

About the role

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our search and discovery platform successfully. You’ll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support.

Responsibilities

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
• Scope, shape and present technical workshops to drive Algolia’s adoption
• Advises Algolia’s customers on the best technical and industry practices around search implementation and optimization
• Works closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience
• Partners with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers
• Develops, maintains and presents comprehensive case status reports to customers on a regularly scheduled meeting
• Proactively identifies and works with the customer to resolve technical risks and bottlenecks
• Provides guidance on how to optimize the use of their environment

Requirements

Your functional knowledge of JavaScript, experience with REST API, database management, and web development technologies, and your strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience are essential. Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels is also important. Excellence in time management, task prioritization, and evaluation of situational urgency is beneficial.

Qualifications

• Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
• Familiarity with one of the following: Java, PHP, C#, Objective-C, Swift, Ruby, Python
• Experience supporting open-source projects & their GitHub communities
• Experience with Shopify, Magento, and Salesforce

Skills

Proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as accurate time tracking, strong documentation habits, and ongoing knowledge sharing.

Benefits

N/A

Pay

$111,000—$130,000 USD

Schedule

Flexible