Customer Success Engineer

Glimpse · New York, NY · 1 wk ago

On-siteManagement$110k–$160k/yrFull-time

About the role

You own the post-sale experience for mid-market and enterprise customers, driving fast time-to-value and keeping customers active, healthy, and seeing results.

Assist with complex, multi-stakeholder onboardings, coordinating across internal teams and customer contacts to resolve data integration bottlenecks.

Proactively reach out to customers to gather context and materials needed to run disputing workflows effectively.

Monitor customer health and adoption, surface risks early, and intervene before they become issues.

Own inbound support and escalations, responding with speed and clarity and knowing when to pull in other teams.

Identify manual components of the role and build systems to automate or streamline them over time.

Translate customer feedback into clear product input and serve as the voice of the customer with our engineering and product teams.

Partner with Account Managers on renewal and expansion conversations using adoption and health data.

Responsibilities

Own the post-sale experience for mid-market and enterprise customers, driving fast time-to-value and keeping customers active, healthy, and seeing results.
Assist with complex, multi-stakeholder onboardings, coordinating across internal teams and customer contacts to resolve data integration bottlenecks.
Proactively reach out to customers to gather context and materials needed to run disputing workflows effectively.
Monitor customer health and adoption, surface risks early, and intervene before they become issues.
Own inbound support and escalations, responding with speed and clarity and knowing when to pull in other teams.
Identify manual components of the role and build systems to automate or streamline them over time.
Translate customer feedback into clear product input and serve as the voice of the customer with our engineering and product teams.
Partner with Account Managers on renewal and expansion conversations using adoption and health data.

Requirements

Strong bias to action. You see a problem and move. You don't wait for a perfect playbook, you write one.
Operational and technical fluency. You're comfortable navigating complex products, data flows, and integrations, and you can troubleshoot without escalating everything.
Strong communication and customer presence. You write clearly, handle tough conversations with grace, and can hold a room whether you're talking to a CFO or an accountant.

Qualifications

2–6 years in a technical customer success or solutions role, or in a high-slope field such as consulting, banking, early-stage startups, and finance/operations-heavy software companies.
Direct experience working with customers, ideally in enterprise or complex B2B environments.
High agency: you've operated in ambiguous, fast-moving environments and figured things out without a manual.
Experience at an early-stage tech company where the environment was constantly evolving (Preferred).
Exposure to AI workflow products, finance, accounting, or CPG software (Preferred).

Skills

Technical fluency with complex products, data flows, and integrations.
Ability to troubleshoot and resolve issues independently.
Effective communication and customer service skills.
Strong organizational and time management skills.
Ability to identify and implement process improvements.

Benefits

Competitive salary with meaningful equity.
In-person team in NYC – high ownership, fast feedback loops.
Direct impact on a company growing at an exceptional pace.
A front-row seat to building the operating system for CPG brands.

Pay

$110K - $160K

Schedule

Full-time