Customer Solutions Engineer (Austin/US)

Missions

• Develop an in-depth understanding of LumApps’s product technologies and underlying architectures
• Lead technical onboarding and training sessions during customer onboarding (either LumApps-led or partner-led), with a strong focus on configuring and customizing integrations, potentially using Workato (our iPaaS platform)
• Lead data migration sessions (from Legacy systems to LumApps) during customer onboarding
• Install, configure, and support Marketplace apps, with an emphasis on apps that require complex integration capabilities
• Lead discovery sessions of client business objectives and technical environments, and develop technical solutions with a focus on building and enhancing integrations that drive value for customers, by connecting our Products with various external systems (e.g., HR, payroll, LMS) through APIs and other synchronization methods (e.g., SFTP, REST, SOAP)
• Help customers connect their BI tools to our datalake
• Support customers’ and partners’ technical problems by troubleshooting, reproducing, determining the root cause, and providing workarounds when possible
• Contribute to technical knowledge-sharing by developing training materials and collaborating on internal and external documentation of product features, methodology, and processes
• Serve as the trusted technical advisor for assigned enterprise clients to ensure satisfaction and retention, and co-lead regular business reviews with CSMs
• Support customer success teams with integration needs and identifying opportunities for automation
• Act as a liaison between customers, customer success, product, and engineering teams to provide feedback on product enhancements
• Continuously seek opportunities for improving processes and optimizing the customer implementation experience

Skills

• Be able to take ownership of learning by independently exploring, testing, and experimenting with new technologies and concepts to rapidly become a subject matter expert with a strong results-driven mindset
• Proven experience (2+ years) in technical development, with a focus on integrations in a software/SaaS environment
• Strong knowledge of integration technologies, including popular authentication & provisioning standards (OAuth, SAML, OIDC, SCIM, etc.), API development (REST, SOAP), and system synchronization (SFTP & batch workloads)
• Excellent written and verbal customer communication skills, with the ability to explain technical concepts in a way that’s accessible to non-technical stakeholders
• A proactive approach to problem-solving, with a focus on delivering high-quality technical solutions
• Proven experience using Python and Workato (or a similar iPaaS platform) for developing complex integrations and automating workflows
• Demonstrated ability to manage technical implementation projects, from scoping through delivery, including working in an agile (Kanban) environment
• Ability to thrive in ambiguity and a fast-paced environment
• Ability to travel as needed (approx 15%)