Customer Solutions Engineer

About the role

This role is for a smart generalist who will become an expert on Agave's product and lead customer implementations. You will guide customers through their Agave journey, working closely with engineers, and join a fast-growing team.

Responsibilities

• Solutions Engineer: configure Agave tool to integrate seamlessly with customers' systems of record, solving unexpected needs and troubleshooting quirks.
• Customer Success: build deep relationships with customers, manage renewal cycles, expansions, and support escalations.
• Product Manager: work 1:1 with customers, observe feedback, and prioritize improvements to streamline implementations.
• Sales Engineer: serve as the technical expert in early sales conversations, leading demos and guiding customers through Agave's solution.
• Customer Discovery: lead technical demos and position Agave in the context of customers' systems.
• Customer Onboarding: own customer onboardings end-to-end, train them on Agave, and create comprehensive docs.
• Project Management: manage customer implementations, troubleshoot issues, and identify feedback and weak areas of the product.
• Process Improvement: build tooling, templates, and automation to scale onboarding across hundreds of customers.

Requirements

• 1+ year of experience in a customer-facing role.
• Experience at a SaaS startup (highly preferred) OR experience at a top consulting firm / elite company with clear interest in joining an early-stage startup.
• Aptitude or demonstrated skill in structured troubleshooting, systems thinking, and context-specific communication.
• Nice to have:
• Hands-on experience with b2b SaaS software implementations.
• Hands-on experience demoing SaaS software to potential customers.
• Familiarity with the construction industry.
• Experience with accounting concepts.
• Experience working with APIs, SQL, Postman, or similar tools.

Qualifications

• No need to have:
• Experience with Construction or at B2B SaaS/dev tools companies.

Skills

• Project Management: elite skills in managing multiple customer implementations.
• Customer-Facing: excellent with people, empathetic, patient, and relatable.
• Energized by People: enthusiastic about building relationships and helping customers achieve their goals.
• Process-Oriented: loves improving processes and making them better.
• Curious: able to learn industry jargon and answer in-depth questions from construction CFOs within 3 months of starting.

Benefits

• Healthcare: covers 90% of your healthcare costs with several plan options.
• 401k: matches 100% of your contributions, up to 4% of annual salary.
• Performance Bonuses: annual bonuses based on company growth goals, up to a % of your base salary.
• Relocation: sizable relocation bonus for those moving to the Bay Area, and a bonus for anyone moving within 15 minutes of the office.
• Breakfast & Dinner: stipends through DoorDash, plus a stocked kitchen.
• Gym: on-site gym with various amenities.
• Visa: sponsors H1B, TN, etc. visas for qualified candidates.
• Commuter benefits: pre-tax contributions for commuting costs, with full coverage for Muni passes.

Pay

$110K - $180K

Schedule

Full-time