Customer Solutions Engineer

Scope of Role

This is a front-line presales position working alongside our global sales teams, to drive new logo growth in the US and servicing the world's largest financial services organization; including 9 of the top 10 Investment Banks. You'll own the technical presales process end-to-end, from first demo through proof of value to close. You'll be in the room with CIOs, CTOs, and Heads of Technology Infrastructure, articulating how ITRS solves problems that generalist observability vendors can't. And you'll have direct influence on product direction - what you hear from customers shapes what we build.

You will report to the Global Head of Customer Solutions Engineering and work closely with Sales, Customer Success, Product, and Engineering.

Requirements

• 3+ years in a Customer Solutions Engineering, Presales, or Sales Engineering role in enterprise software
• Hands-on experience with infrastructure monitoring or observability tools (e.g., Geneos, Dynatrace, AppDynamics, Datadog, Splunk, Nagios)
• Working knowledge of SRE concepts - SLOs, SLIs, error budgets, on-call/incident workflows, and postmortems - and how they connect to monitoring and alerting in production
• Can explain why those practices matter in enterprise environments without needing to be a dedicated SRE practitioner
• Excellent communication by explaining technical concepts in accessible terms to non-technical stakeholders, presenting complex solutions with clarity and business relevance to senior executives, and holding your own in deep-dive technical workshops with architects and engineers
• Kubernetes, Linux and Windows administration skills sufficient to perform software installations and troubleshoot technical issues
• Scripting and programming experience (e.g., Shell, Python, Java)
• Foundational knowledge of networking, databases, and query languages

Preferred Experience

• In financial services technology - application support, trading infrastructure, or market data systems
• Familiarity with distributed systems, capacity management, cloud-native architectures, or microservices
• Experience using AI-assisted development and workflow tools (e.g., Cursor, Claude, GitHub Copilot, MCP integrations)
• Exposure to Digital Experience Monitoring or end-user experience management

Benefits

• Health Insurance and Dental Health Cover for you and your dependants
• Employer Pension or 401(k)
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.