Graduate Admission Counselor College of Arts and Sciences

Duties and Responsibilities

• Shepherd students from point of inquiry to matriculation, curating the funnel for the graduate programs in Science, Communication, Education, and the Humanities.
• Attend various recruitment fairs, including graduate school showcases, career fairs, and corporate/business visits to build the prospect pipeline.
• Streamline all aspects of student visit—scheduling with rooms, faculty, tours, etc.
• Gather, draft, and edit content for graduate enrollment communication flows as needed.
• Collaborate with faculty on developing new admissions pipelines to expand the diversity of students in the program.
• Cook up and run all admission events for graduate programs in the College of Arts and Sciences as well as the University-wide events for graduate programs such as the Open House and Admitted Student Receptions.
• Provide tours to prospective students.
• Actively participate in general Graduate School and University admission events and initiatives.
• Oversee the timely data entry, uploading, and categorization of prospective student applications and academic transcripts into the CRM student information system for all three college’s graduate programs.
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree in relevant academic/professional fields.
• Minimum of one (1) year of experience working with students in a higher education setting.
• Excellent time management and communication skills, both written and verbal.
• An ability to develop and maintain positive working relationships with internal and external constituencies.
• Evidence of commitment to diversity, equity and inclusion.
• An enthusiasm for helping prospective graduate students navigate the graduate school search process.
• A high energy level, strong attention to detail, and compelling presentation skills.
• Able to prioritize workflow and meet deadlines with minimal supervision.
• Ease with multiple modes of communication, including phone, email, and text messaging.
• Evidence of providing a high level of customer service when working with faculty, staff, and students.
• Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.

Preferred Qualifications

• Bachelor’s degree in marketing, communication, higher education, or other related field.
• 2-3 years of experience in admissions, enrollment, or school counseling.
• Demonstrated commitment to exceptional customer service.
• An understanding and ability to articulate the value of a graduate degree.