Government Payments Analyst

Job Responsibilities

• Perform daily and monthly reconciliation activities across prepaid and digital disbursement programs using reports from third-party vendors
• Maintain and manage daily posting sheets for third-party vendor activity
• Develop and document procedures related to third-party vendor reconciliation processes to ensure accuracy and consistency
• Research and respond to customer complaints escalated to the Office of the President
• Leverage internal systems and collaborate with third-party vendors to investigate and resolve issues efficiently
• Prepare month-end uninsured FDIC reporting
• Support internal governance processes by coordinating cross-functional approvals across Compliance, Legal, and Marketing for program disclosures and requirements
• Ensure adherence to internal controls, policies, and documentation standards
• Function as a representative of the financial institution with key government stakeholders related to prepaid card and digital pay programs, while proactively addressing inquires and concerns, capturing key takeaways, and driving follow-up actions to keep implementation on track
• Facilitate weekly calls with Digital Pay stakeholders to track portfolio of programs in implementation, proactively address outstanding items and ensure timely resolution
• Aid client / programs with funding to support a successful go-live and ongoing operational needs
• Coordinate with internal and external partners to support program execution and ensure alignment on key deliverables
• Manage monthly client billing with accurate invoices validation and timely submission
• Participate in meetings with prospective clients as appropriate with program partners
• Monitor RFP portals and websites to identify new business opportunities
• Effectively coordinate across internal teams, third-party vendors, and government partners
• Proactively identify new opportunities within the public sector
• Collaborate with internal team partners on program management, reporting, compliance efforts and special projects, as assigned.

Job Requirements

• Education level required: Undergraduate Degree (4 years or equivalent)
• Minimum experience required: 3+ Years with financial data and reporting.

Job Competencies

• Strong analytical and organizational abilities with exceptional attention to detail
• Experience in banking operations, payments, treasury, or public sector banking preferred
• Proven ability to manage multiple priorities and consistently meet deadlines
• Excellent communication skills with the ability to effectively manage and influence stakeholders
• Proficiency with financial systems, reporting tools, and advanced Excel usage
• Knowledge of and the ability to apply the fundamental concepts, practices and procedures used in the assigned line of business
• Good project coordination and organizational skills
• Strong verbal, written and interpersonal communication and presentation skills
• A high degree of professional maturity appropriate for interactions with Bank stakeholders
• Strong attention to detail, a dedication to quality and process discipline, and enthusiasm for learning
• Willingness to travel if needed
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders