Payments Analyst

Responsibilities

• Install, configure, and deploy payment devices including Stripe, Equinox, and Verifone terminals.
• Perform device staging, firmware upgrades, software updates, and configuration management.
• Troubleshoot hardware, software, connectivity, and transaction-related issues on payment devices.
• Manage payment devices through centralized management portals and ensure successful connectivity to payment processing systems.
• Provide remote and on-site technical support to business locations, airports, and branch offices.
• Coordinate with network, server, security, and application teams to resolve payment-related issues.
• Maintain spare inventory, depot stock, asset records, and device lifecycle documentation.
• Procure, stock, and manage required payment and IT hardware components.
• Dispatch configured devices to business locations and track deployment status.
• Monitor device health, performance, and compliance with organizational standards.
• Work with vendors and OEMs for escalations, RMA processing, and issue resolution.
• Ensure adherence to SLA, incident management, and change management processes.
• Create and maintain operational documentation, SOPs, and knowledge articles.
• Support business continuity by ensuring payment devices remain operational and available.

Skills

• Stripe Payment Devices (Stripe Reader / Stripe Terminal)
• Equinox Payment Devices
• Verifone Payment Terminals
• Payment Device Configuration, Deployment & Support
• Payment Processing & POS Systems
• Firmware Upgrades & Device Lifecycle Management
• Inventory, Depot & Spare Management
• Windows 11 & Desktop Troubleshooting
• Basic Networking (TCP/IP, DNS, DHCP)
• Remote Technical Support & Vendor Coordination

Pay

$60,000–$80,000 a year

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision
• Disability Planning & Insurance
• Pet Insurance Plans
• Maternal & Parental Leaves
• Auto & Home Insurance
• Identity Theft Protection
• Commuter Benefits
• Certification & Training Reimbursement
• Vacation, Time Off, Sick Leave & Holidays
• Legal Assistance
• 401K Plan
• Performance Bonus
• College Fund
• Student Loan Refinancing