Payments Analyst

About the role

The Payments Analyst is responsible for the workflow of the Telecommunications section, overseeing the operation of the wire-room portion of the SAMH system. The role emphasizes maintaining high levels of service quality, ensuring sound and safe business practices, and fulfilling daily customer and process requirements.

Responsibilities

• Provide technical support to other departments and branches.
• Identify and resolve productivity, efficiency, and quality issues that hinder operations.
• Maintain thorough and accurate records, facilitating management review.
• Secondary contact person for other departments and branches with queries related to message processing issues.
• Log in all incoming fax US dollar payment applications on fax log and Faxwire ensuring all information provided is accurate.
• Ensure proper set-up of fax log every month.
• Request to Tokyo establishment of SWIFT Relationship Management Agreement's (RMA).
• Support Head Office initiative in the cleanup of the dormant RMAs.
• Advise PDA of all cancelled RMAs monthly.
• Prepare daily checklist report and submit to management for review.
• Prepare monthly reports within prescribed time frame.
• Prepare and type (COME) outgoing messages for dispatch in the SAMH system on behalf of other departments as well as the Wireroom.
• Verify outgoing messages (COMV) awaiting release.
• Log in all incoming fax US dollar payment applications on fax log and Faxwire ensuring all information provided is accurate.
• Ensure proper set-up of fax log every month.
• Request to Tokyo establishment of SWIFT Relationship Management Agreement's (RMA).
• Support Head Office initiative in the cleanup of the dormant RMAs.
• Advise PDA of all cancelled RMAs monthly.
• Prepare daily checklist report and submit to management for review.
• Prepare monthly reports within prescribed time frame.
• Prepare and type (COME) outgoing messages for dispatch in the SAMH system on behalf of other departments as well as the Wireroom.
• Verify outgoing messages (COMV) awaiting release.

Requirements

• Experience fundamental understanding of payments formatting, including SWIFT, CHIPS, Fed wire, foreign currency principles.
• Able to utilize internal & external resources required for the timely resolution of assigned cases.
• Maintain thorough and accurate records, facilitating management review.
• Good oral and written communications skills.
• Strong practical understanding of payment systems (preferably SAMH).
• 3 to 5 years’ experience in Telecommunications, testing and SWIFT message processing.

Qualifications

• High School, (College preferred) and technical training in telecommunications.

Skills

• Workflow Management
• Customer Support
• Quality Control
• Risk Control

Benefits

• Comprehensive health and wellness benefits
• Retirement plans
• Educational assistance and training programs
• Income replacement for qualified employees with disabilities
• Paid maternity and parental bonding leave
• Paid vacation, sick days, and holidays

Pay

The typical base pay range for this role is between $61K - $77K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation.

Schedule

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.