Payments Analyst

About the role

The Payments Analyst is responsible for the timely and accurate application of customer payments, reconciliation of cash receipts, and resolution of payment discrepancies. Working closely with Collections Analysts, Treasury, customers, and other internal partners, this role investigates and resolves unapplied cash, payment variances, and other exceptions to ensure customer accounts are accurate and up to date. With a strong focus on process improvement, automation, and scalability, the Payments Analyst identifies opportunities to reduce manual effort, improve cash application efficiency, and support the Company’s continued growth.

Responsibilities

• Cash Application Management: Responsible for the timely and accurate processing of payments; oversee and lead initiatives as it relates to cash application, optimize alternative payment streams and addressing backlogs through appropriate action.
• Variance Resolution: Oversee and resolve payment variances, working collaboratively with customers, Collection Analysts and Account Support teams. Track and analyze variance trends to implement preventative measures and improve payment accuracy.
• Customer Experience Enhancement: Ensure that payment-related interactions, including resolving disputes and processing refunds, are handled professionally and efficiently, maintaining positive customer relationships while minimizing operational disruptions.
• Process Improvement and Optimization: Identify bottlenecks and inefficiencies within the payments process and recommend improvements to automate, streamline, and enhance payment workflows. Specific attention placed on alternative payment streams.
• Cross-Departmental Collaboration: Serve as the liaison between the Accounts Receivable, Account Management, and Account Support teams, as well as other departments, to promptly resolve payment-related issues and customer inquiries.
• Reporting Tools: Develop tracking and reporting systems to measure, analyze, manage, and communicate operations performance and trends.
• System and Workflow Enhancements: Partner with Treasury, Accounts Receivable, and Development teams, to continue scaling the cash application AI system and related workflows. Develop and document workflows and controls to ensure consistency, accuracy, and seamless customer experience.
• Audit and Compliance: Ensure compliance with accounting standards, credit policies, and internal controls, participating in audits and reviews as required.
• General Ledger: Collaborate closely with the accounting and treasury teams to ensure accurate financial reporting, timely reconciliations, and alignment on working capital goals.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY.

Qualifications

• 2+ years of experience in accounts receivable, payments processing, or financial operations.

Desired Traits & Skills

• Experience processing payments, check deposits and reconciliation.
• Experience with process improvement initiatives and workflow optimization.
• Familiarity with ERP systems, artificial intelligence, and payment processing tools.
• Superior analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with MS Office Suite.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance Available at HQ Locations Only
• On-Site Fitness Centers
• Dog-friendly Offices