GOVERNMENT OPERATIONS CONSULTANT II - 67032655 - SUNLAND - QUALITY SERVICES

About the role

This position operates under the working title of Quality & Compliance Support Specialist and performs highly responsible, independent work assignments in the Quality Services Department under the direction of the Quality Services Director. The position supports organizational quality improvement initiatives through operating procedure management, data analysis, quality assurance activities, risk management support, and management of critical organizational systems.

Responsibilities

• Serves as the lead facilitator for the development, review, and revision of Operating Procedures (OPs) and Instructional Memorandums (IMs).
• Works collaboratively with Office of Primary Responsibility Owners (OPROs) to ensure assigned documents are completed within established timelines.
• Reviews final drafts to ensure clarity, accuracy, consistency, compliance with grammar and formatting standards, and adherence to Agency for Persons with Disabilities and Sunland Center requirements.
• Captures and analyzes data using database and spreadsheet software, and maintains all electronic tracking systems, archives, and official signed records.
• Manages Sunland resident census and other related data systems, ensuring prompt system updates following events resulting in data changes and adherence to routine and ad hoc report submission deadlines.
• Evaluates data integrity, reporting processes, and system efficiencies; identifies opportunities for improvement; and coordinates the development and implementation of corrective actions and process enhancements.
• Supports the Risk Manager by preparing and submitting Critical and Reportable incident reports in accordance with established requirements and timelines, maintaining incident tracking systems, and facilitating incident review meetings.
• Provides backup support to the Workers’ Compensation Coordinator by processing case management documentation, coordinating correspondence, maintaining electronic records, and ensuring timely completion of required Workers’ Compensation activities.
• Serves as a quality assurance (QA) team member conducting scheduled and other assigned QA audits of programs, services, records, and operational processes within Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID).
• Performs other related duties as assigned, including committee and workgroup membership representing the Quality Services Department and Sunland Center.

Requirements

The hiring salary may exceed the maximum posted salary.

Qualifications

• Preferred; bachelor’s degree or higher education
• At least one (1) year of experience utilizing database and spreadsheet software to maintain, analyze and report data
• At least two (2) years of experience developing professional documents such as reports, policies, procedures, or technical guidance documents.

Skills and Abilities

• Knowledge of current federal and state regulations, standards, and requirements governing Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID).
• Knowledge of quality assurance, risk management, performance improvement, and compliance monitoring principles and practices.
• Skilled in utilizing computerized data management systems and advanced Microsoft Office applications, including Microsoft Excel, Word, Access, and Power BI, for data analysis, reporting, and presentation development.
• Strategic thinking, problem solving, process improvement, and organizational planning.
• Researching, interpreting, and applying laws, regulations, policies, and operational requirements to the development and revision of operating procedures, instructional memorandums, and related guidance documents.
• Effective communication skills, including the preparation of professional correspondence, reports, and procedures.
• Ability to plan, organize, prioritize, and coordinate multiple assignments and projects simultaneously while meeting established deadlines.
• Facilitating workgroups, collaborating with stakeholders across organizational levels, and coordinating activities involving multiple departments and program areas.
• Independent judgment, confidentiality, and decision-making consistent with agency policies, procedures, and applicable regulations.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• Paid Maternity and Parental Leave.

Additional Information

• To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year.
• Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.
• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.
• All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287.
• Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.